Executive - Clinic Administration

NMC Healthcare; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

NMC Healthcare in Dubai is seeking an Operations Supervisor to oversee clinical and administrative functions in a busy medical centre, ensuring excellent patient service, quality, and cost control in line with company strategy.

Responsibilities include implementing Quality SOPs, coordinating with Quality Manager, supervising front office, inventory, cleaning, waste, and routine checks, managing staff rosters and attendance, and ensuring MOH compliance and timely reporting.

Qualifications

• College Diploma in any discipline or related fields.

Responsibilities

• Implement and Improve Quality SOPs and work closely with Quality Manager.
• Coordinate Insurance process at clinic level.
• Supervise daily accounts.
• Coordinate with store; and raw materials purchase, movement and usage.
• Supervise house-keeping & waste disposal.
• Coordinate routine checks in treatment and procedure rooms to ensure quality and expiry dates.
• Maintain MOH compliance for clinic, doctors and staff.
• Manage patient contact details and internal documents.
• Coordinate with Lab and Radiology and ensure reports accuracy.
• Supervise front office administration and schedule monthly duty roaster.
• Supervise attendance and reporting of staff.
• Ensure presence in public areas to assist patients and deliver service.
• Train and develop staff per HR guidance.

Education

College Diploma

Job description

Job Description:

Responsible for supervising operational aspects of the medical centre within a specified practice to achieve excellent customer service, quality, cost, and delivery performance in line with company strategy, goals and values.

Responsibilities

Implement and Improve Quality SOP’s and work closely with Quality Manager.

• Coordinate Insurance process at clinic level.
• Supervise daily accounts.
• Coordinate with store; and raw materials purchase, movement and usage.
• Supervise house-keeping & waste disposal.
• Coordinate routine checks: in treatment rooms, procedure rooms to ensure best quality and on injections, vaccines and lab reagents expiry dates.
• Keep a tab on MOH requirements at clinic, doctors and staff and ensure compliance.
• Manage and maintain patient contact details and other internal documents.
• Coordinate with Lab and Radiology departments and ensure accurate reports.
• Coordinate visiting doctor’s appointments & coordination for Radio Talk.
• Supervise front office administration.
• Schedule and implement monthly duty roaster.
• Supervise employee attendance (check in/out) and reporting.
• While on duty ensure you are based in public areas to assist patients and supervise the consistent delivery of leading edge customer service
• No patient should be left unattended more than 5 minutes from the time they arrive.
• Facilitate, induct, train and develop and support staff on the job.
• Actively get involved in staff performance management.
• Supervise and coordinate absence & sickness of staff.
• Communication of company messages.
• Encourage effective teamwork across all departments.
• Effectively participate and coordinate in organizing CME
• Coordinate with Corp HR for staff queries and documentations.
• Additionally, you are assigned to train and educate your staff adequately as per the guidance of HR.

Qualifications

College Diploma - Any discipline or related fields.

Requirements: