Executive Call Center Pharmacist: Customer Experience Lead

Tanqeeb; Dubai; On-site; AED 45,000 - 89,000; Full time

Job summary

Aster Pharmacy in Dubai seeks an Executive Contact Center agent to deliver exceptional customer experience by handling calls, assisting with concerns, booking home deliveries, and coordinating with retail units to ensure end-to-end service.

The role requires a B.Pharmacy or M.Pharmacy with 1–2 years in customer service, strong English communication, excellent interpersonal skills, and the ability to work a 24/7 shift while maintaining accuracy in daily reporting and customer care.

Qualifications

• B.Pharmacy or M.Pharmacy with 1–2 years in customer service, preferably Call Center.
• Strong command of English, written and spoken.
• Excellent interpersonal and communication skills.
• Willingness to work in a 24/7 shift.

Responsibilities

• Take inbound calls from customers and assist with concerns.
• Help customers book home delivery orders and coordinate with retail units.
• Attend and resolve customer enquiries via calls, emails, chats, and social media.
• Raise complaint/feedback tickets and ensure closure following SOP.
• Register in Aster Secure and handle related queries from retail team and customers.
• Assist and educate customers during promotional campaigns.
• Outbound calling to address poor survey ratings and promote services.
• Coordinate with AO team to resolve online order queries.
• Prepare daily performance reports.

Skills

Customer service

Call handling

English communication

Interpersonal skills

Education

B.Pharmacy / M.Pharmacy

Tools

Microsoft Office

Job description

Aster Pharmacy in Dubai seeks an Executive Contact Center agent to deliver exceptional customer experience by handling calls, assisting with concerns, booking home deliveries, and coordinating with retail units to ensure end-to-end service.

The role requires a B.Pharmacy or M.Pharmacy with 1–2 years in customer service, strong English communication, excellent interpersonal skills, and the ability to work a 24/7 shift while maintaining accuracy in daily reporting and customer care.