Healthcare Call Center Lead - Customer Experience

Remote DXB; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Aster DM Healthcare in Dubai is seeking an experienced professional to manage call center operations and handle customer inquiries related to our healthcare services. You will support retail operations, assist customers across our pharmacy and hospital services, and ensure clear communication in a fast-paced environment to maintain high quality support for patients and clients.

Experience in customer service and a Bachelor’s degree are required, and bilingual abilities are a plus.

Qualifications

• Bachelor's Degree required.
• Ability to work in a fast-paced environment.
• Strong communication skills.

Responsibilities

• Manage call center operations and customer inquiries.
• Support retail operations through call center support.
• Handle customer communications effectively.
• Provide assistance to customers regarding Aster DM Healthcare services

Skills

Communication

Fast-paced environment

Customer service

Education

Bachelor's Degree

Job description

Aster DM Healthcare in Dubai is seeking an experienced professional to manage call center operations and handle customer inquiries related to our healthcare services. You will support retail operations, assist customers across our pharmacy and hospital services, and ensure clear communication in a fast-paced environment to maintain high quality support for patients and clients.

Experience in customer service and a Bachelor’s degree are required, and bilingual abilities are a plus.