Senior Call Center Manager - Customer Experience

Remote DXB; Dubai; On-site; AED 67,000 - 134,000; Full time

Job summary

Aster Pharmacies Group LLC, part of Aster DM Healthcare, is seeking a proactive call center professional to manage customer inquiries and support service delivery for our pharmacy network in Dubai. You will ensure high standards of customer service, handle inbound calls efficiently, and collaborate with pharmacy teams to maintain smooth operations in a dynamic healthcare setting.

Qualifications include a Bachelor's degree and experience in call center or customer service environments.

Qualifications

• Bachelor's degree is required.
• Experience in call center or customer service environments.

Responsibilities

• Manage call center operations and customer inquiries
• Support pharmacy group service delivery through efficient call handling
• Ensure high standards of customer service and communication

Skills

Call center experience

Customer service

Education

Bachelor's Degree

Job description

Aster Pharmacies Group LLC, part of Aster DM Healthcare, is seeking a proactive call center professional to manage customer inquiries and support service delivery for our pharmacy network in Dubai. You will ensure high standards of customer service, handle inbound calls efficiently, and collaborate with pharmacy teams to maintain smooth operations in a dynamic healthcare setting.

Qualifications include a Bachelor's degree and experience in call center or customer service environments.