EV Workshop Performance & Coaching Lead

Al Futtaim Private Company (LLC); Dubai; On-site; AED 320,000 - 520,000; Full time

Job summary

Al Futtaim Private Company (LLC) seeks an Andon to lead the Volvo Personal Service team in Dubai, improving customer experience and workshop efficiency while controlling costs. The role drives continuous improvement, planning, and KPI execution to sustain high NPS and productivity targets.

You will coordinate workshop improvement projects, promote 5S, and coach PST in value-added services, with a focus on associate engagement and on-the-job training.

Qualifications

• Bachelor's or Diploma in mechanical, automobile, or industrial engineering.
• Advanced electrical vehicle technical certification and AATC/IMI Level 4 certifications.
• Valid UAE driving license.
• Minimum 5 years as a technical lead in an automotive dealership with advanced EV knowledge.

Responsibilities

• Lead and coach the Volvo Personal Service team to improve customer experience and efficiency while minimizing costs.
• Conduct daily meetings to review agenda and ensure work in progress is less than 2 days of workshop capacity.
• Follow up on KPIs and maintain the Visual Planning board in the workshop.
• Pre-check and manage daily planning for the team to predict support needs and avoid lost hours.
• Provide first-line support to resolve production planning or daily work issues.
• Coach PST in technical and administrative areas meeting Volvo ITC targets.
• Coordinate improvement work to boost productivity by 10% annually.
• Ensure 5S principles with zero open points from audits.
• Enhance PST abilities to sell value-added services meeting sales targets.
• Achieve customer retention targets by proposing services to inactive customers (>70%).
• Record training needs and ensure technicians are certified.
• Ensure 100 customer follow-up calls post-visit.
• Collaborate with Al-Futtaim Automotive Academy for PST assessments and skill development.

Skills

Leadership

Customer relationship management

Problem-solving

Technical proficiency with tools/equip

Education

Bachelor's or Diploma in mechanical, automobile, or industrial engineering

Advanced electrical vehicle certification (EV) and AATC/IMI Level 4

Job description

Al Futtaim Private Company (LLC) seeks an Andon to lead the Volvo Personal Service team in Dubai, improving customer experience and workshop efficiency while controlling costs. The role drives continuous improvement, planning, and KPI execution to sustain high NPS and productivity targets.

You will coordinate workshop improvement projects, promote 5S, and coach PST in value-added services, with a focus on associate engagement and on-the-job training.