EV Technical Support Engineer – Field & Remote Diagnostics
Al-Futtaim
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Job summary
Al-Futtaim Automotive is seeking a highly skilled Master Technician to be the focal point of diagnostic support for the Electric Vehicle brand, handling technical and electrical issues and ensuring availability of tools, literature and service bulletins at locations.
Reporting to the Technical Support Manager, the role requires 5+ years in automotive service, with 3+ years as a Master Technician, and hands-on EV and PHEV experience; you will prepare technical reports, train locations, and
Qualifications
- In depth understanding of the various components of Electric Vehicle and their power train system.
- Familiar with modern diagnostic and repair methods in EV brands
- Good knowledge in raising technical reports
- Experience in both EV and PHEV brands
Responsibilities
- Technical support visit + report
- Validation of concern technical raised
- Remote assist to solve the technical issues
- Field visit to assist on the technical issues
- Prepare technical information report and submit to the principle
- Follow up on the technical information report
- Escalation issue to Technical Support Manager
- Failed part analysis / ship to OEM
- On the job coaching
- Software update equipment + special tools
Skills
Education
Job description
Al-Futtaim Automotive is seeking a highly skilled Master Technician to be the focal point of diagnostic support for the Electric Vehicle brand, handling technical and electrical issues and ensuring availability of tools, literature and service bulletins at locations.
Reporting to the Technical Support Manager, the role requires 5+ years in automotive service, with 3+ years as a Master Technician, and hands-on EV and PHEV experience; you will prepare technical reports, train locations, and
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