Entrance Concierge & Security Host

Vogo Hotels; Abu Dhabi; On-site; AED 34,000 - 50,000; Full time

Job summary

Vogo Hotels in Abu Dhabi seeks a vigilant Security and Guest Services Agent to warmly welcome guests, assist with luggage, and monitor entrances. You will uphold guest safety, verify access, and provide information on facilities and services.

In this role you’ll control crowd flow during peak times, direct guests to parking or waiting areas, coordinate with event staff, and act as a first responder in emergencies while maintaining a neat, secure entrance environment.

Qualifications

• Security training and crowd management experience preferred.
• Excellent interpersonal and communication skills for guest interaction.
• Ability to stand and walk for extended periods, lift and carry luggage as needed.
• Quick thinking and calm under pressure for emergencies.
• Neat and tidy appearance with uniform or designated attire.
• Dependability and punctuality for scheduled shifts.
• Attention to details during guest verification and ticket checks.
• Knowledge of relevant laws and regulations (fire safety, alcohol serving) for compliance.

Responsibilities

• Greet guests and provide a warm, friendly welcome.
• Assist guests with luggage and belongings.
• Monitor entrance to ensure only authorized individuals enter.
• Manage crowd flow and maintain order during busy periods.
• Provide information about facilities, events and services.
• Direct guests to parking areas or waiting zones for transportation.
• Act as first point of contact in emergencies and assist evacuations if needed.
• Keep entrance area clean and tidy; arrange furniture as required.
• Support during special events with crowd management and guest directions.
• Deliver excellent customer service and address guest inquiries or concerns.

Skills

Security Training

Customer Service Skills

Physical Fitness

Problem-Solving Ability

Professionalism

Reliability

Attention to Detail

Legal Compliance

Job description

Vogo Hotels in Abu Dhabi seeks a vigilant Security and Guest Services Agent to warmly welcome guests, assist with luggage, and monitor entrances. You will uphold guest safety, verify access, and provide information on facilities and services.

In this role you’ll control crowd flow during peak times, direct guests to parking or waiting areas, coordinate with event staff, and act as a first responder in emergencies while maintaining a neat, secure entrance environment.