Entertainment Supervisor - MAF Entertainment - Operations - Majid Al Futtaim - Dubai, UAE

Majid Al Futtaim; Dubai; On-site; AED 89,280 - 122,760; Full time

Job summary

Majid Al Futtaim in Dubai is hiring an Entertainment Supervisor to lead daily operations across entertainment and food zones, ensuring exceptional guest experiences and service quality.

This role demands a hospitality certificate and operational experience, with responsibilities including team leadership, guest complaint resolution, and operational readiness checks. Ideal candidates have strong analytical skills and a passion for guest service.

Qualifications

• 4-5 years of experience in a high-volume, fast-paced restaurant or entertainment environment.
• Minimum of 2 years in a supervisory or team leadership role.
• Strong analytical, interpersonal, negotiation, and organizational skills.

Responsibilities

• Lead exceptional guest experiences across entertainment attractions and food outlets.
• Resolve guest complaints and handle service recovery.
• Supervise staffing levels and support frontline operations.

Skills

Guest service

Operational excellence

Leadership

Analytical skills

Education

Hospitality certificate or diploma

PIC Level 3 certification

Job description

Position Overview

Entertainment Supervisor role at Majid Al Futtaim Entertainment in Dubai is responsible for supporting seamless daily operations across entertainment, food, and beverage zones. This role leads frontline teams to deliver energetic, guest-focused service while maintaining brand standards, operational excellence, and strong commercial performance across the assigned site.

Country: UAE City: Dubai Industry: Entertainment Function: Hospitality General Salary: 8000-11000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Job Type: Full-time

Key Responsibilities

• Lead exceptional guest experiences across entertainment attractions, food and beverage outlets, and checkout areas
• Resolve guest complaints professionally and drive service recovery in line with brand standards
• Promote upselling initiatives and in-venue promotions to enhance guest spend
• Enforce SOPs, brand rituals, grooming standards, and service quality across all touchpoints
• Monitor guest feedback including NPS scores and implement improvement actions
• Ensure operational readiness through daily walkthroughs, audits, cleanliness checks, and equipment inspections
• Supervise staffing levels, rotations, daily briefings, and frontline operational support
• Coach, motivate, and develop team members to achieve high performance and engagement
• Oversee cash handling, opening and closing procedures, audits, petty cash, and contractual compliance
• Manage stock checks, deliveries, inventory reporting, and discrepancy control
• Promote health, safety, hygiene, and food safety compliance, ensuring crisis readiness
• Drive business KPIs including NPS, spend per head, P&L contribution, audit scores, OHI, and OPEX control
• Act as a culture ambassador, reinforcing Majid Al Futtaim values and service excellence

Ideal Profile

• Hospitality certificate or diploma with relevant operational experience
• PIC Level 3 certification
• Four to five years of experience in a high-volume, fast-paced restaurant or entertainment environment
• Minimum two years in a supervisory or team leadership role
• Ability to remain calm and make sound decisions in high-pressure situations
• Strong analytical, interpersonal, negotiation, and organizational skills
• High attention to detail, speed, and accuracy
• Passion for guest service, culinary excellence, professionalism, and integrity