Entertainment Operations Supervisor

Majid Al Futtaim; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Dynamic work environment

Diversity in workforce

Career development opportunities

Job summary

Majid Al Futtaim Entertainment in Dubai is seeking an Associate Entertainment Manager to support daily operations across entertainment and F&B venues, ensuring top guest experience and operational excellence. You will work with the Entertainment Manager to drive sales, uphold brand standards, and lead teams to meet performance goals.

The role requires 4–5 years in a similar setting, strong leadership and customer-focused skills, and flexibility to work evenings and weekends.

Qualifications

• 4–5 years in a high-volume entertainment, hospitality, or leisure environment.
• 2+ years in a Team Leader/Supervisor or equivalent leadership role managing medium to large teams.
• Strong understanding of entertainment venue operations, food & beverage service, and customer experience management.
• Experience driving operational KPIs, sales performance, and service excellence initiatives.
• Strong leadership, coaching, team engagement, and performance management skills.
• Knowledge of inventory management, stock control, and cash handling procedures.
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to work flexibly and shifts including evenings and weekends.

Responsibilities

• Support the Entertainment Manager in overseeing daily operations and ensuring smooth venue performance.
• Conduct venue inspections to maintain cleanliness, presentation, and compliance with standards.
• Monitor facilities and equipment; report faults and coordinate corrective actions.
• Ensure brand standards and customer experience initiatives are consistently implemented.
• Lead teams to achieve operational and sales targets while promoting upselling opportunities.
• Handle customer concerns, complaints, and service recovery actions to ensure guest satisfaction.
• Complete daily/weekly/monthly operational inspections, audits, and compliance checklists.
• Review revenue reports and performance metrics to identify improvement opportunities.
• Supervise team deployment, shifts, breaks, and staffing levels across venues.
• Provide coaching, mentoring and training to enhance team performance and product knowledge.

Skills

Team leadership

Operations management

Customer experience

KPIs & analytics

Staff training

Education

Hospitality certificate/diploma

PIC Level 3 certification

Job description

Majid Al Futtaim Entertainment in Dubai is seeking an Associate Entertainment Manager to support daily operations across entertainment and F&B venues, ensuring top guest experience and operational excellence. You will work with the Entertainment Manager to drive sales, uphold brand standards, and lead teams to meet performance goals.

The role requires 4–5 years in a similar setting, strong leadership and customer-focused skills, and flexibility to work evenings and weekends.