Entertainment Manager

Majid Al Futtaim; Dubai; On-site; AED 300,000 - 560,000; Full time

Benefits offered by this job

Friendly environment

Leadership model guidance

Diverse colleagues

Job summary

Majid Al Futtaim's Entertainment Manager leads site operations across assigned venues, delivering an outstanding customer experience while protecting brand guidelines and monitoring costs to sustain growth and EBITDA targets.

The role requires 6–8 years in a fast‑paced operations environment, with at least 2 years in a managerial position within F&B, customer service, retail or hospitality; you must possess strong English communication, interpersonal and negotiation skills, and influence for

Qualifications

• 6–8 years in a fast-paced operational environment.
• Minimum 2 years’ experience as a manager in F&B/Customer Service/Retail/Hospitality industry.
• Strong English communication; interpersonal, negotiation and influencing skills.

Responsibilities

• Oversees and manages Entertainment assigned site operations and ensure operational and administrative activities.
• Ensures site operates in line with SOPs and MAF policies and guidelines.
• Monitors performance against operations budgets and reports variances.
• Creates and maintains a customer-focused environment with end-user feedback and NPS.
• Owns customer escalations, root cause analysis, and issue resolutions to ensure satisfaction.
• Works with the HSE team to uphold service delivery standards and drive improvement.
• Maintains cost management by achieving EBITDA and Net Profit targets monthly, quarterly, and annually.
• Guides team through operational issues to resolve matters within agreed timelines.

Skills

Communication

Interpersonal skills

Negotiation

Influencing skills

Job description

JOB TITLE

Entertainment Manager | MAF Entertainment | Operations

ROLE SUMMARY

The role of the Entertainment Manager is to provide leadership, and operational direction to team members across Entertainment assigned site/s. This role will ensure optimal customer experience is delivered consistently while protecting Entertainment brands, guidelines, and monitoring business costs.

ROLE PROFILE

• Oversees and manages Entertainment assigned site operations and ensure operational and administrative activities.


• Ensures that site is operating in line with set SOPs while ensuring adherence to MAF policies and guidelines.


• Continuously monitors performance assigned operations and ensures adherence to operations budgets for the site and reports any variances.


• Creates and maintains a customer-focused environment with regular end-user feedback and NPS.


• Owns customer escalations, root cause analysis, and issue resolutions to ensure optimal customer satisfaction


• Works closely with the HSE team to ensure and inspect service delivery standards and drive continuous improvement


• Maintains cost management by achieving EBITDA and Net Profit targets on a monthly, quarterly, and annual basis.


• Manages and guides team within the operational issues and areas of concern to ensure that matters are resolved within agreed timelines and efficiency.

REQUIREMENTS

• 6-8 years of experience in a fast pace operational environment with a minimum of 2 years’ experience as a manager in F&B/Customer Service/Retail/Hospitality industry


• Strong communication skills in English


• Interpersonal, negotiation and influencing skills

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!


• Work in a friendly environment, where everyone shares positive vibes and excited about our future.


• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.