Entertainment Operations Lead – Guest Experience

Majid Al Futtaim; Dubai; On-site; AED 89,280 - 122,760; Full time

Job summary

Majid Al Futtaim in Dubai is hiring an Entertainment Supervisor to lead daily operations across entertainment and food zones, ensuring exceptional guest experiences and service quality.

This role demands a hospitality certificate and operational experience, with responsibilities including team leadership, guest complaint resolution, and operational readiness checks. Ideal candidates have strong analytical skills and a passion for guest service.

Qualifications

• 4-5 years of experience in a high-volume, fast-paced restaurant or entertainment environment.
• Minimum of 2 years in a supervisory or team leadership role.
• Strong analytical, interpersonal, negotiation, and organizational skills.

Responsibilities

• Lead exceptional guest experiences across entertainment attractions and food outlets.
• Resolve guest complaints and handle service recovery.
• Supervise staffing levels and support frontline operations.

Skills

Guest service

Operational excellence

Leadership

Analytical skills

Education

Hospitality certificate or diploma

PIC Level 3 certification

Job description

Majid Al Futtaim in Dubai is hiring an Entertainment Supervisor to lead daily operations across entertainment and food zones, ensuring exceptional guest experiences and service quality.

This role demands a hospitality certificate and operational experience, with responsibilities including team leadership, guest complaint resolution, and operational readiness checks. Ideal candidates have strong analytical skills and a passion for guest service.