Enterprise Service Assurance Engineer

XAD Technologies; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

XAD Technologies in Abu Dhabi is seeking an Enterprise Service Assurance Engineer to monitor and ensure reliable IT services and MPLS networks. You will analyze incidents, perform root-cause analysis, and drive improvements with automation scripts to shorten resolution times.

The role requires a Bachelor's in CS/IT/Telecommunications and 15 years in network/service monitoring or service assurance, plus a valid UAE driving license. Location is Abu Dhabi, UAE.

Qualifications

• Bachelor's degree in Computer Science, IT or Telecommunications
• 15 years of experience in network/service monitoring or service assurance
• Valid UAE driving license

Responsibilities

• Monitor enterprise IT services, networks, applications, and MPLS circuits for high availability.
• Troubleshoot complex service incidents and perform root-cause analysis.
• Track and report SLAs/KPIs such as latency, loss, and uptime.
• Serve as customer-facing contact for incident updates and escalations.
• Develop automation scripts to streamline incident detection and reporting.
• Collaborate with IT teams, MPLS providers, and customers to ensure service delivery.

Skills

Network/service monitoring

Incident management

Education

Bachelor's degree in Computer Science/IT/Telecommunications

Job description

Role Overview:

We are looking for a skilled Enterprise Service Assurance Engineer to monitor analyze and ensure the smooth functioning of enterprise IT services and networks. The ideal candidate will have hands-on experience with MPLS circuits service monitoring tools and incident management in a fast-paced enterprise environment.

Responsibilities

• Monitor enterprise IT services networks applications and MPLS circuits to ensure high availability reliability and optimal performance.
• Perform troubleshooting for complex service incidents; detect investigate and resolve issues; conduct root cause analysis for recurring problems.
• Track measure and report on SLAs and KPIs including latency packet loss and uptime of MPLS and other critical network services.
• Serve as a customer-facing point of contact for service incidents updates and escalations ensuring clear and timely communication.
• Support change and configuration management; maintain accurate documentation of systems network topologies and dependencies.
• Analyze service performance plan capacity and recommend optimizations to prevent service degradation.
• Develop automation scripts and monitoring tools to streamline incident detection alerting and reporting processes.
• Collaborate with IT teams vendors MPLS providers and customers to ensure seamless service delivery and issue resolution.
• Prepare detailed service health reports communicate incident status to stakeholders and participate in operational reviews.
• Implement process improvements to enhance service reliability efficiency and proactive monitoring.
• Stay updated on networking technologies MPLS cloud services and enterprise IT trends to support evolving business needs.

Required Qualifications & Skills:

• Bachelors degree in Computer Science IT or Telecommunications (required).
• 15 years of experience in network/service monitoring or service assurance roles.
• Must hold a valid UAE driving license.
• Location: Abu Dhabi UAE