Enterprise IT Infrastructure Delivery Lead

Ericsson

Dubai

On-site

AED 420,000 - 640,000

Full time

13 days ago

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Benefits offered by this job

Equal Opportunity Employer

Job summary

Ericsson seeks an experienced IT Infrastructure Delivery Manager to lead enterprise compute, storage, databases, and collaboration services across a hybrid IT environment in the UAE. You will drive service delivery, governance, risk management, and continuous improvement with a focus on operational excellence.

The role requires 15+ years in IT infrastructure, strong vendor and stakeholder management, and fluency in Arabic and English.

Qualifications

15+ years of experience in IT Infrastructure, Technology Operations, or Service Delivery environments.
Proven experience managing multiple infrastructure domains and operational teams.
Strong expertise in enterprise infrastructure operations and ITIL/ITSM practices.
Experience managing major incidents, service delivery, infrastructure risks, and vendor relationships.
Excellent stakeholder management and executive communication skills.

Responsibilities

Lead infrastructure service delivery across multiple domains, ensuring SLA/KPI compliance and continuous improvement.
Manage compute, virtualization, and cloud platforms (VMware, Nutanix, Azure).
Oversee Windows and UNIX/Linux infrastructure for stability, security, and lifecycle management.
Lead storage, backup, DR, and business continuity operations.
Provide governance for database platforms (Oracle, MS SQL, MySQL, PostgreSQL, Cassandra).
Manage enterprise systems and collaboration services (Active Directory, DNS, DHCP, Exchange, Microsoft 365, Citrix VDI).
Drive IAM and infrastructure security operations with cybersecurity teams.
Lead major incident, problem, and change management activities.