MS Infrastructure & Collaboration SME

Ericsson GmbH; Dubai; On-site; AED 280,000 - 420,000; Full time

Job summary

Ericsson seeks an experienced Microsoft Infrastructure SME to join the IT Operations team. You will provide expert-level administration across Exchange, AD DS, Entra ID, and related Microsoft services in a predominantly enterprise setup.

You will lead complex incidents, perform RCA, and develop automation, collaborating with Security, Networking, and Application teams to keep services reliable. UAE-based role with on-site responsibilities in Dubai.

Qualifications

• 8+ years in Microsoft Infrastructure and IT Operations.
• Expertise in Exchange On-Premises/Online/Hybrid.
• Strong AD DS and Azure AD Entra ID mastery.
• Proficient in PowerShell automation.
• Familiar with ITSM tools (ServiceNow or HPSM).

Responsibilities

• Provide L3/SME support for Exchange and Hybrid environments.
• Administer and troubleshoot Exchange servers, mailboxes, and mail flow.
• Manage AD DS, DNS, Group Policy, and authentication.
• Administer Entra ID (Azure AD) and identity services.
• Lead incident RCA and implement corrective actions.
• Support Azure Virtual Desktop and Microsoft 365 services.
• Develop PowerShell automation and maintain runbooks.

Skills

Exchange On-Prem/Online/Hybrid

AD DS

Azure AD/Microsoft Entra ID

AD/Entra Connect

DNS & Group Policy

Windows Server Admin

PowerShell scripting

Tools

ServiceNow

HPSM

Job description

Join our Team

About this opportunity:

We are looking for an experienced Microsoft Infrastructure & Collaboration SME to join the IT Operations team and provide expert-level administration, troubleshooting, and operational support across Microsoft infrastructure and collaboration technologies.

The primary focus of this role is Microsoft Exchange On-Premises, Exchange Online, Active Directory, and Microsoft Entra ID, with additional exposure to Microsoft 365, Intune, SharePoint, SCCM/MECM, SCOM, Azure Virtual Desktop (AVD), Enterprise Vault, Windows Server, and Azure services.

What you will do:

• Provide L3/SME support for Exchange On-Premises, Exchange Online, and Hybrid environments.
• Administer and troubleshoot Exchange servers, mailboxes, databases, mail flow, connectors, and related services.
• Support Active Directory Domain Services (AD DS), including DNS, Group Policy, authentication, replication, and domain controllers.
• Administer Microsoft Entra ID, including identity, authentication, users, groups, and roles.
• Lead complex incident resolution, perform Root Cause Analysis (RCA), and implement corrective actions.
• Support Azure Virtual Desktop (AVD), including host pools, session hosts, FSLogix profiles, and user connectivity.
• Support Microsoft 365 services and Azure integrations with on-premises infrastructure.
• Administer and support Windows Server, Enterprise Vault, SCCM/MECM, SCOM, SharePoint, and Intune.
• Perform infrastructure patching, upgrades, maintenance, and vulnerability remediation.
• Develop PowerShell automation for operational and administrative activities.
• Maintain technical documentation, SOPs, runbooks, and recovery procedures.
• Collaborate with Infrastructure, Security, Network, Application, and Vendor teams to ensure service reliability.

What you will bring:

• A minimum of 8 years of experience in Microsoft Infrastructure and IT Operations.
• Strong hands‑on expertise in:
  • Microsoft Exchange On-Premises, Exchange Online, and Hybrid
  • Active Directory Domain Services (AD DS)
  • Microsoft Entra ID (Azure AD)
  • AD/Entra Connect
  • DNS, Group Policy, AD replication, and authentication
  • Windows Server Administration
  • PowerShell scripting and automation
• Experience with Microsoft 365, Intune, SharePoint, SCCM/MECM, SCOM, Azure Virtual Desktop (AVD), Enterprise Vault, and Azure services.
• Experience supporting large-scale enterprise production environments.
• Strong troubleshooting, analytical, problem‑solving, and incident management skills.
• Experience working within ITIL/ITSM environments and using ITSM and monitoring platforms such as ServiceNow or HPSM.
• Ability to work independently, take ownership, and collaborate effectively across technical teams.
• Excellent communication, stakeholder management, and documentation skills.
• Experience mentoring junior engineers is an advantage.
• Microsoft certifications such as AZ-104, AZ-800/AZ-801, Microsoft 365 Administrator, AZ-305, or other relevant Microsoft certifications are considered an advantage.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: United Arab Emirates (AE) || Dubai