Head Of IT Infrastructure And Support

Ericsson; Dubai; On-site; AED 420,000 - 640,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Ericsson seeks an experienced IT Infrastructure Delivery Manager to lead enterprise compute, storage, databases, and collaboration services across a hybrid IT environment in the UAE. You will drive service delivery, governance, risk management, and continuous improvement with a focus on operational excellence.

The role requires 15+ years in IT infrastructure, strong vendor and stakeholder management, and fluency in Arabic and English.

Qualifications

• 15+ years of experience in IT Infrastructure, Technology Operations, or Service Delivery environments.
• Proven experience managing multiple infrastructure domains and operational teams.
• Strong expertise in enterprise infrastructure operations and ITIL/ITSM practices.
• Experience managing major incidents, service delivery, infrastructure risks, and vendor relationships.
• Excellent stakeholder management and executive communication skills.

Responsibilities

• Lead infrastructure service delivery across multiple domains, ensuring SLA/KPI compliance and continuous improvement.
• Manage compute, virtualization, and cloud platforms (VMware, Nutanix, Azure).
• Oversee Windows and UNIX/Linux infrastructure for stability, security, and lifecycle management.
• Lead storage, backup, DR, and business continuity operations.
• Provide governance for database platforms (Oracle, MS SQL, MySQL, PostgreSQL, Cassandra).
• Manage enterprise systems and collaboration services (Active Directory, DNS, DHCP, Exchange, Microsoft 365, Citrix VDI).
• Drive IAM and infrastructure security operations with cybersecurity teams.
• Lead major incident, problem, and change management activities.

Skills

ITIL/ITSM

Executive communication

Vendor management

Stakeholder management

Infra operations

Cloud platforms

VMware/Nutanix/Azure

Windows/Linux

Security operations

Leadership

Education

IT bachelor's degree

ITIL certification

Tools

VMware

Nutanix

Microsoft Azure

Active Directory

DNS/DHCP/Exchange

Microsoft 365

Job description

Job Description:

Join our Team

About this opportunity

We are looking for an experienced IT Infrastructure Delivery Manager to lead enterprise infrastructure operations across compute, operating systems, storage, databases, cloud platforms, enterprise systems, identity and access management, and security technologies. You will be responsible for service delivery, operational stability, infrastructure governance, risk management, major incident management, and continuous service improvement across a complex enterprise environment.

What you will do

• Lead infrastructure service delivery across multiple technology domains, ensuring SLA/KPI compliance, operational excellence, and continuous improvement.
• Manage compute, virtualization, and cloud platforms, including VMware, Nutanix, and Microsoft Azure environments.
• Oversee Windows and UNIX/Linux infrastructure, ensuring stability, security, compliance, and lifecycle management.
• Lead storage, backup, disaster recovery, and business continuity operations.
• Provide operational governance for enterprise database platforms, including Oracle, MS SQL, MySQL, PostgreSQL, and Cassandra.
• Manage enterprise systems and collaboration services, including Active Directory, DNS, DHCP, Exchange, Microsoft 365, and Citrix VDI.
• Drive Identity and Access Management (IAM) and infrastructure security operations in partnership with cybersecurity teams.
• Lead major incident, problem, and change management activities, ensuring timely service restoration and sustainable solutions.
• Ensure effective vulnerability management, patch compliance, and mitigation of end-of-life technology risks.
• Lead capacity planning, infrastructure resilience, and operational risk management.
• Manage technology vendors and service providers, including service performance, governance, and escalations.
• Drive automation, standardization, and continuous service improvement initiatives.
• Lead, mentor, and develop infrastructure teams while fostering accountability and technical excellence.

What you will bring

• 15+ years of experience in IT Infrastructure, Technology Operations, or Service Delivery environments.
• Proven experience managing multiple infrastructure technology domains and operational teams.
• Strong expertise in enterprise infrastructure operations and ITIL/ITSM practices.
• Experience managing major incidents, service delivery, infrastructure risks, vendor relationships, and operational governance.
• Strong stakeholder management and executive communication skills.
• Experience working within large-scale enterprise or hybrid IT environments.
• Technical expertise across VMware, Nutanix, Windows, UNIX/Linux, Storage, Backup, Oracle, MS SQL, MySQL, PostgreSQL, Cassandra, Citrix VDI, Active Directory, DNS, DHCP, Exchange, Microsoft 365, Azure, IAM, NAC, Symantec, and Microsoft Defender.
• Preferred certifications such as ITIL, Microsoft Azure, VMware, Nutanix, Citrix, CISSP, CISM, PMP, or PRINCE2.
• Strong leadership, people management, vendor management, and stakeholder management capabilities.
• Knowledge of risk management, capacity planning, infrastructure resilience, and service delivery best practices.
• Excellent problem-solving, automation, and continuous improvement skills.
• Strategic mindset with the ability to drive operational excellence and technology transformation.
• Fluency in both Arabic and English is mandatory.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: United Arab Emirates (AE) || Dubai