Enterprise CSM — AI & Automation Adoption, Dubai

Uipath; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

UiPath in Dubai seeks a Customer Success Manager who can be strategic with executives, guide enterprise customers through post-sales journeys, and drive AI-powered automation transformations. You will orchestrate adoption programs, define value delivery plans, monitor KPIs, and collaborate with AI specialists, product, support and services to ensure measurable outcomes for local customers.

Fluency in English and Arabic is required, a Bachelor's degree is expected, and the role demands executive

Qualifications

• Extensive experience in customer success with enterprise clients.
• Proven track record of driving adoption and retention.
• Experience in SaaS, automation, AI, or RPA is preferred.
• Bachelor's degree; MBA preferred.
• Fluency in English and Arabic.

Responsibilities

• Own and orchestrate the customer’s end-to-end adoption journey, building comprehensive value delivery plans and coordinating across internal and external workstreams from planning to realization.
• Establish and run governance cadence including operational syncs, steering forums, and quarterly business reviews with clear workstream plans, timelines, and success milestones.
• Serve as the primary point of contact and trusted advisor, cultivating strategic relationships with executives and key stakeholders to align automation solutions with business objectives.
• Define, track, and realize customer value by monitoring KPIs, ROI, savings, productivity gains, and documenting success stories that reinforce transformation impact.
• Drive adoption acceleration through workshops, enablement sessions, automation days, and consumption reviews while guiding customers to UiPath resources.
• Monitor consumption metrics (users, robots, AI Units, Platform Units) and proactively prevent under-consumption or over-consumption through strategic planning.
• Identify early warning signals such as low usage, weak sponsorship, or unclear roadmaps and build mitigation plans to resolve issues.
• Possess understanding of automation technologies and apply best operational, technical, and change management practices to drive successful transformation.
• Collaborate with cross-functional teams including AI specialists, product, support, and services to ensure unified customer-centric delivery.
• Stay current on industry trends, emerging technologies, and automation best practices to share insights that drive customer innovation.

Skills

Executive relationships

Strategic thinking

Data-driven decisions

Change management

Education

Bachelor's degree in business or related field

Tools

CRM (Salesforce)

Job description

UiPath in Dubai seeks a Customer Success Manager who can be strategic with executives, guide enterprise customers through post-sales journeys, and drive AI-powered automation transformations. You will orchestrate adoption programs, define value delivery plans, monitor KPIs, and collaborate with AI specialists, product, support and services to ensure measurable outcomes for local customers.

Fluency in English and Arabic is required, a Bachelor's degree is expected, and the role demands executive