Customer Success Manager

SELECTED RECRUITMENT; Dubai; On-site; AED 279,000 - 502,000; Full time

Job summary

SELECTED RECRUITMENT is partnering on a leadership opportunity in Dubai for a commercially driven Client Success Manager who will lead an existing customer-facing team, improve customer experience, protect revenue, and drive performance across an established client base. The role is based in Dubai or Abu Dhabi, in a fast-paced, target-led environment.

Candidates should have experience managing customers, teams, escalations, renewals, and recurring revenue, with a proactive, energetic, hands-on

Qualifications

• Experience in account management, customer success, relationship management, client retention, renewals, or revenue-focused roles.
• Previous team management or team lead experience.
• Strong commercial mindset and confidence working towards targets.
• Ability to handle escalations and difficult client conversations.
• Good CRM, reporting, pipeline, and forecasting discipline.
• Strong communication, coaching, and stakeholder management skills.
• Experience from SaaS, telecoms, financial services, business services, EOR, serviced offices, subscriptions, banking, or other customer-led environments would be highly relevant.

Responsibilities

• Leading, coaching, and developing a customer-facing team.
• Improving client retention, service quality, and customer outcomes.
• Managing escalations and complex client situations.
• Driving revenue from existing customers through better process, follow-up, and relationship management.
• Monitoring team performance against KPIs and targets.
• Using CRM, reporting, and data to identify risks and opportunities.
• Working closely with sales, operations, finance, and customer experience teams.

Skills

Account management

Customer success

Team leadership

CRM proficiency

Stakeholder management

Forecasting & pipeline

Communication

Job description

I'm working on a leadership opportunity with a fast-growing, global business with offices in Dubai.

The company is looking for a commercially driven Client Success Manager to lead an existing customer-facing team, improve customer experience, protect revenue, and drive stronger performance across an established client base.

This role would suit someone who enjoys working in a fast-paced, target-led environment and has experience managing customers, teams, escalations, renewals, retention, account growth, or recurring revenue.

The role will focus on:

• Leading, coaching, and developing a customer-facing team
• Improving client retention, service quality, and customer outcomes
• Managing escalations and complex client situations
• Driving revenue from existing customers through better process, follow-up, and relationship management
• Monitoring team performance against KPIs and targets
• Using CRM, reporting, and data to identify risks and opportunities
• Working closely with sales, operations, finance, and customer experience teams
• Bringing energy, urgency, structure, and ideas into the function

What we are looking for:

• Experience in account management, customer success, relationship management, client retention, renewals, or revenue-focused roles
• Previous team management or team lead experience
• Strong commercial mindset and confidence working towards targets
• Ability to handle escalations and difficult client conversations
• Good CRM, reporting, pipeline, and forecasting discipline
• Strong communication, coaching, and stakeholder management skills
• Experience from SaaS, telecoms, financial services, business services, EOR, serviced offices, subscriptions, banking, or other customer-led environments would be highly relevant

This is a great opportunity for someone who is proactive, energetic, hands-on, and motivated by building a high-performing team. The role can be based in Dubai or Abu Dhabi.