Enterprise BPO Sales Director - Remote

Black Pen Recruitment; Dubai; Remote; AED 300,000 - 540,000; Full time

Job summary

Black Pen Recruitment partners with a premier global CX management firm expanding across the Middle East. The Sales Director will own end-to-end sales, from market identification to closure, engaging CXO-level stakeholders in BPO/ITES initiatives.

Remote role with Dubai as base; requires 12+ years in BPO/BPM sales, proven enterprise deal closing, and strong pipeline management. Target-driven, commercially astute, with a history of delivering measurable BPO sales results.

Qualifications

• 12 years of overall sales/business development experience, preferably within BPO BPM ITES CX or managed services.
• Strong hands-on BPO/BPM sales experience with a demonstrable record of winning new business.
• Proven experience in building and managing a strong sales pipeline.
• Demonstrated ability to independently drive opportunities through the complete sales cycle and close large-value deals.
• Experience managing enterprise and strategic accounts.
• Strong understanding of BPO solution selling and consultative sales.
• Experience in RFP/RFI management proposal development and commercial negotiations.
• Strong CXO-level relationship management skills.
• Excellent understanding of sales forecasting pipeline management and CRM processes.
• Strong commercial and negotiation skills.

Responsibilities

• Develop and execute strategic sales plans aligned with our clients growth objectives.
• Identify and target new business opportunities across BPO BPM CX Digital and Technology services.
• Develop a strong and sustainable sales pipeline across target accounts and markets.
• Identify new logos expansion opportunities and cross-selling/up-selling opportunities within existing accounts.
• Build and maintain strong relationships with CXO and senior decision-makers.
• Own the complete sales funnel from lead generation to opportunity qualification proposal negotiation and closure.
• Maintain a healthy pipeline with clear visibility of opportunity value probability and expected closure timelines.
• Drive opportunities aggressively towards closure and ensure consistent conversion of qualified leads.
• Develop account-specific strategies for high-value and strategic opportunities.
• Conduct regular pipeline reviews and ensure accurate forecasting.
• Take ownership of complex negotiations and commercial discussions through to contract signing.
• Leverage strong knowledge of the BPO/ITES/BPM industry to position our clients solutions effectively.
• Develop solutions around customer experience contact centre back-office digital transformation and technology-enabled services.
• Understand client business challenges and translate them into compelling value propositions.
• Monitor market trends competitor activity and emerging opportunities within the BPO industry.
• Establish and maintain relationships with senior client stakeholders and decision makers.
• Lead client presentations solution discussions RFP/RFI responses and commercial negotiations.
• Work closely with Operations Solutioning Finance Legal and Delivery teams to develop winning proposals.
• Ensure smooth transition of won deals from Sales to Operations/Delivery.
• Own sales targets revenue goals and new business acquisition objectives.
• Drive achievement of annual and quarterly sales targets.
• Develop strategies to improve win rates and sales conversion.
• Identify opportunities for revenue expansion within strategic accounts.

Skills

Strategic Sales Leadership

BPO/BPM Sales

Enterprise Selling

Deal Closure

CXO Stakeholder Management

Pipeline Development

Commercial Negotiation

Relationship Building

Forecasting

Job description

Black Pen Recruitment partners with a premier global CX management firm expanding across the Middle East. The Sales Director will own end-to-end sales, from market identification to closure, engaging CXO-level stakeholders in BPO/ITES initiatives.

Remote role with Dubai as base; requires 12+ years in BPO/BPM sales, proven enterprise deal closing, and strong pipeline management. Target-driven, commercially astute, with a history of delivering measurable BPO sales results.