Engineering Technician ME Dubai - ()

Meliá Hotels International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel company in Dubai is looking for a skilled maintenance technician to perform preventive and corrective actions in hotel facilities, ensuring compliance with technical standards. Candidates must have hotel experience and general technical knowledge. The position emphasizes customer service and proactive problem-solving, making it ideal for those with a technical background in hospitality.

Qualifications

• Fluent in English is required.
• Prior experience in the hotel sector is essential.
• General technical knowledge in maintenance and repairs.

Responsibilities

• Perform preventive and corrective maintenance in hotel facilities.
• Ensure compliance with technical-legal standards.
• Organize and coordinate maintenance tasks with various departments.

Skills

Technical knowledge

Customer service

Problem-solving

Job description

Empresas: Meliá Hotels International

OPERATIONAL TASKS

• Perform preventive and corrective maintenance actions in the facilities of the hotel or business unit as primary care with a range of versatility in the areas of action (electricity, plumbing, carpentry, scope of technical services ...)
• Ensuring the technical-legal compliance of the centre
• Organise outsourced maintenance services for their centre.
• Execute strategic service agreements/projects closed from the HQs.
• Report in the GMAO digital maintenance tool the service orders carried out.
• Request internal and / or external help in the case of not being able to resolve an assigned incident by their own means.
• Coordination of tasks with other departments in the maintenance field.

CUSTOMER EXPERIENCE

• Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department.
• Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
• Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.
• Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them.
• Support their manager with the Sensory Architecture established for their areas.
• Be knowledgeable and promote the hotels services and facilities as well as the entertainment programme, experiences and events.

REQUIRMENTS

• English
• Hotel experience
• General technical knowledge

Requisitos :