Engagement Manager - Energy, Services and Government Clients - UAE

Infosys; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Infosys is seeking an Engagement Manager (IT Client Services) in the UAE (Dubai or Abu Dhabi) to lead client relationships and drive farming across Energy, Services and Government sectors.

You will guide proposal development, pricing and MSAs, while collaborating with delivery teams to ensure seamless execution and target attainment.

The role requires strong leadership, stakeholder management at the CXO level, and a proven track record of growing existing accounts within the UAE market.

Qualifications

• Track-record of farming business solutions and client management
• Strong business development and account management
• Experience with C / C-1 level client contacts
• Understanding Global Delivery Model and IT service industry
• Experience managing multi-location consulting engagement teams
• Proposal creation and leading proposal presentations
• Leadership and communication skills
• Experience with UAE Oil & Gas and Government entities

Responsibilities

• Farming business solutions and managing key client relationships across sectors
• Manage relationships with CXOs and key client personnel
• Sell concepts and influence award of business
• Conduct research and competitor analysis to define strategies
• Review sales/pursuit plans to ensure targets
• Lead pricing, MSAs, and contract negotiations with clients
• Collaborate with product/service vendors and ensure account hygiene
• Create proposals and inform Infosys offerings to prospects
• Coordinate with delivery on staffing and issue handling

Skills

Farming business solutions

Client relationship management

Account management

CXO relationship

Business development

Global Delivery Model

Multi-location teams

Proposal development

Leadership

IT services experience

Oil & Gas sector experience

Job description

Role – Engagement Manager (IT Client Services)

Technology – Sales and Client Relationship Management (Farming) – Energy, Services and Government

Location – UAE – Dubai or Abu Dhabi

Compensation – Competitive (including bonus)

What will you do?

• As an EM you are an expert at contributing to different phases of the Sales lifecycle and will be intensely involved in Client Relationship Management and business development (Farming) for our customer across Energy, Services and Government sectors
• Client relationship management – managing relationships with key client personnel and CXOs and CXO -1, within client organization and ability to understand the organizational culture of the client
• Selling concepts to the client and influencing the client to award business based on capability and track record in similar situations
• Conduct research as well as competitor analysis to define strategies that can help enable favourable outcomes
• Review sales plan, pursuit plan / business pipeline with leadership to ensure target achievement
• Expert knowledge of MSA / Other contract process & standards and understand the nuances of MSAs and interdependencies to other business aspects
• Conduct client presentations, workshops, and drive pricing and MSA negotiations with the client
• Provide necessary input for building alliances with relevant product / service vendors
• Ensure hygiene is maintained on account operations
• Create proposals and solutions in line with requirements in the RFPs shared by the clients
• Proactively take Infosys offerings to the prospects in the industry
• Collaboratively work with delivery organization on staffing, handling any delivery related issues to prevent escalations

Qualifications

• Track-record of successfully farming business solutions and client management in customer engagements
• Strong Business Development (Framing current accounts) / Relationship management / Account management is required
• Strong Account Management experience where you have grown existing accounts.
• Track record of interacting and building relationship with C / C-1 level client contacts.
• Reasonable understanding of Global Delivery Model and IT service industry.
• Experience managing large multi-location consulting engagement teams’ desirable.
• Hands-on experience with proposal creation and leading proposal presentations.
• Strong leadership, interpersonal, communication and presentation skills.
• Wide variety of IT and business consulting engagement experience.
• Extensive experience working with Large UAE Oil & Gas companies and Government entities

Personal

Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of the hiring process and employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.