Enterprise Service Manager, ProServe Energy

Amazon; Dubai; On-site; AED 380,000 - 600,000; Full time

Job summary

Amazon in Dubai seeks an Enterprise Service Manager within AWS Professional Services to lead long-term cloud strategies for energy customers. You will manage relationships, shape deals, and oversee multi-project portfolios across global accounts.

The role requires travel to client locations and deep collaboration with AWS teams to drive technology-driven business outcomes. The ideal candidate brings extensive IT consulting, digital transformation, and cloud experience, with strong program

Qualifications

• Extensive IT consulting/management experience with demonstrated IT Digital Transformation experience in customer-facing roles (BASIC QUALIFICATIONS).
• Business consulting experience in transforming customer operations through technology including cloud adoption, IoT, ML/AI and automation (BASIC QUALIFICATIONS).
• Experience with account growth, sales quotas, project and program deliveries (BASIC QUALIFICATIONS).
• Large company account executive experience (ideally in Oil & Gas and/or Utilities) in IT and business consulting including relationship management achieving growth targets, high customer satisfaction, project portfolio management and contract negotiations (BASIC QUALIFICATIONS).
• A proven track record of managing and delivering large-scale enterprise IT programs (BASIC QUALIFICATIONS).
• Experience with contract and statement of work development (PREFERRED QUALIFICATIONS).
• Digital Transformation consulting background including managing sales solution development, legal negotiation (PREFERRED QUALIFICATIONS).
• Background in enterprise IT management frameworks (e.g. COBIT, ITIL, cyber) (PREFERRED QUALIFICATIONS).
• Broad enterprise systems technology experience including IaaS/virtualization, cloud/ML/AI, renewables, power, SCADA, supply chain (PREFERRED QUALIFICATIONS).
• Experience with enterprise applications and infrastructures including design, build and operate global solutions (PREFERRED QUALIFICATIONS).

Responsibilities

• The ESM acts as a trusted advisor for the largest global accounts and oversees business development, relationship management, delivery oversight and program management.
• Collaborates with AWS teams to connect customers with product and service experts to deliver solutions and drive feature innovation.
• Engages with customers to understand business drivers and application portfolios to develop cloud-based strategies.
• Leads deal shaping, including estimations and deal pricing, and negotiates contracts and closes.
• Plans and implements a portfolio of projects with budget and deliverable ownership; mitigates delivery risks and issues.
• Maintains deep executive-level relationships and educates customers on AWS services to enable self-sufficiency.

Skills

IT consulting

Digital transformation

Cloud adoption

IOT/ML/AI

Account growth

Project portfolio management

Contract negotiations

Stakeholder management

Job description

Security specialist vacancy in Dubai UAE

The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) based in the UAE that can manage the working relationship with global Energy organizations develop a long‑term Professional Services strategy and execute that strategy within those accounts.

AWS Professional Services for Energy (PSE) are helping some of the largest and most innovative Oil Gas and Utility companies to seize new opportunities through the energy transition. PSE helps the Energy industry to embrace the benefits of cloud technology adoption optimising both existing and new business ventures and enhancing the capability and capacity for innovation at pace.

As a team we bring a wealth of cross‑industry capability in AWS. If you are adaptable and ambitious and want to help shape the future of PSE read on.

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid‑market accounts to enterprise‑level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world‑class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission‑critical applications on top of AWS services.

Key job responsibilities

The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development relationship development delivery oversight and program management in those accounts. Our team collaborates across the entire AWS organization to bring access to product and service teams to get the right solution delivered and drive feature innovation based upon customer needs.

We are looking for:

• Long‑term development of Global Organizations
• Engagement with customers to understand their business drivers and application portfolio
• Development of long‑term Cloud Strategy
• Identification & development of specific opportunities and business value propositions
• Deal shaping including estimations and deal pricing
• Contract negotiations & closing
• Planning and implementation of a portfolio of projects including budget & deliverable responsibilities
• Mitigation of delivery risks & issues
• Overseeing delivery of projects and ensuring high quality delivery
• Acting as single person of contact for Customer executives developing deep trusted relations
• Envisioning for and inspiring customers and educating them on AWS services
• Coaching customer and partner teams to be self-sufficient

This is a customer facing role working with Global clients. You will be required to travel to client locations when needed.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasn’t followed a traditional path or includes alternative experiences don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Dubai ARE

BASIC QUALIFICATIONS

• Extensive experience of IT consulting/management experience with demonstrated IT Digital Transformation experience in customer‑facing roles.
• Business consulting experience in transforming customer operations through technology including cloud adoption IOT ML/AI and automation.
• Experience with account growth sales quotas project and program deliveries etc.
• Large company account executive experience (ideally in Oil & Gas and/or Utilities) in IT and business consulting including relationship management achieving growth targets high customer satisfaction achievement project portfolio management and contract negotiations.
• A proven track record of managing and delivering large‑scale enterprise IT programs

PREFERRED QUALIFICATIONS

• Experience with contract and statement of work development.
• Digital Transformation consulting background including managing sales solution development legal negotiation
• Background in enterprise IT management frameworks (e.g. COBIT ITIL cyber etc.).
• Broad enterprise systems technology experience including IaaS / virtualization technologies cloud ML/AI traditional and renewables power generation transmission utility retail E&P refining/chemical/wells process control and SCADA fuelling‑retail and supply chain
• Experience with enterprise application and infrastructures including design build and operate global solutions