Banking Platform Support Engineer (L1/L2)
Abu Dhabi Islamic Bank
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Job summary
Abu Dhabi Islamic Bank is seeking an Associate Technical Support Engineer (UAE National) in Abu Dhabi to provide first-level technical and functional support for Business Platform applications. The role focuses on stability, timely issue resolution, and service availability while gaining expertise across core banking, digital channels, and platform ecosystems.
The position emphasizes incident troubleshooting, L1/L2 support, shift work, and adherence to ITIL-based processes to maintain service
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or Engineering.
- Banking applications / digital platforms (preferred).
- SQL / databases (basic).
- APIs and integrations (basic awareness).
- IT service management tools (e.g., ServiceNow).
Job description
Abu Dhabi Islamic Bank is seeking an Associate Technical Support Engineer (UAE National) in Abu Dhabi to provide first-level technical and functional support for Business Platform applications. The role focuses on stability, timely issue resolution, and service availability while gaining expertise across core banking, digital channels, and platform ecosystems.
The position emphasizes incident troubleshooting, L1/L2 support, shift work, and adherence to ITIL-based processes to maintain service
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