IT Service Process Analyst: Drive Banking Process Improvements

First Abu Dhabi Bank; Al Ruways Industrial City; On-site; AED 133,920 - 200,880; Full time

Job summary

First Abu Dhabi Bank in Abu Dhabi is looking for an IT Process Analyst to enhance service management and process documentation. The role involves collaborating with teams to document processes, gather business requirements, and improve service outcomes.

Applicants should have a degree in Computer Science and 2-3 years of relevant experience, along with strong skills in process documentation and analytical thinking. This is a full-time position offering growth potential in a leading banking institution.

Qualifications

• 2-3 years of experience in IT services or business analysis.
• Hands-on experience in process documentation and workflow diagrams.
• Good written and oral communication skills.

Responsibilities

• Create process documentation and workflow guides.
• Collect and validate business requirements for projects.
• Facilitate process workflow modelling for process improvement.

Skills

IT service process documentation

Workflow modelling

Business requirements gathering

Process improvement

Data visualization

Agile methodology

Technical writing

Education

University degree in Computer Science or equivalent

Tools

Statistical software

Reporting tools

Job description

First Abu Dhabi Bank in Abu Dhabi is looking for an IT Process Analyst to enhance service management and process documentation. The role involves collaborating with teams to document processes, gather business requirements, and improve service outcomes.

Applicants should have a degree in Computer Science and 2-3 years of relevant experience, along with strong skills in process documentation and analytical thinking. This is a full-time position offering growth potential in a leading banking institution.