EN - Reception Agent

AccorHotels Middle East; Abu Dhabi; On-site; AED 45,000 - 78,000; Full time

Job summary

AccorHotels Middle East is seeking a friendly Health Club Receptionist to warmly welcome guests, answer inquiries, manage bookings, and support membership processes. You will handle registrations, coordinate with spa and recreation teams, and maintain accurate records while delivering high-standard service in a busy hospitality environment.

The role requires good English communication, a neat appearance, and the ability to work flexibly including weekends and holidays.

Qualifications

• High school diploma or equivalent; hospitality-related qualification is an advantage.
• Previous reception/front desk or hospitality experience preferred.
• Excellent spoken and written English; other languages a plus.
• Friendly, guest-focused and professional appearance.

Responsibilities

• Welcome and assist hotel guests, members, and visitors in a warm and professional manner.
• Handle inquiries regarding health club facilities, services, and memberships.
• Manage bookings and appointments for health club facilities and services.
• Answer calls and respond to guest inquiries promptly and professionally.
• Maintain guest records, bookings, membership details, and daily attendance.
• Ensure registration before using health club facilities and provide info on options.
• Coordinate with Health Club, Spa, Recreation, Housekeeping as needed.
• Process payments and maintain records according to hotel procedures.
• Support Health Club team with daily administrative tasks.
• Perform other duties assigned by Health Club Manager or management.

Skills

Verbal communication

Written communication

Guest-focused

Interpersonal skills

Teamwork

Education

High school diploma

Hospitality qualification (advantage)

Tools

Microsoft Office

Job description

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Welcome and assist hotel guests, members, and visitors in a warm and professional manner.
• Handle guest inquiries regarding health club facilities, services, operating hours, memberships, and activities.
• Manage bookings and appointments for health club facilities and services.
• Answer telephone calls and respond to guest inquiries promptly and professionally.
• Maintain accurate guest records, bookings, membership details, and daily attendance.
• Ensure guests are properly registered before using health club facilities.
• Provide information on available facilities, promotions, packages, and membership options.
• Coordinate with the Health Club, Spa, Recreation, Housekeeping, and other hotel departments when required.
• Handle guest requests, comments, and complaints professionally and escalates concerns when necessary.
• Ensure the reception area is clean, organized, welcoming, and properly maintained at all times.
• Monitor the availability of towels, lockers, amenities, and other guest supplies and coordinate replenishment as required.
• Process payments and maintain accurate records in accordance with hotel procedures.
• Assist with membership applications, renewals, and related administrative tasks.
• Maintain knowledge of hotel facilities, services, promotions, and events to provide accurate information to guests.
• Follow all health, safety, hygiene, security, and emergency procedures.
• Maintain guest privacy and confidentiality at all times.
• Support the Health Club team with daily administrative and operational requirements.
• Perform any other duties assigned by the Health Club Manager or management.

Qualifications

• High school diploma or equivalent; hospitality-related qualification is an advantage.
• Previous experience in a reception, front desk, health club, spa, gym, or hospitality environment is preferred.
• Good verbal and written communication skills in English; additional languages are an advantage.
• Friendly, welcoming, and guest-focused personality.
• Good customer service and interpersonal skills.
• Basic computer skills and knowledge of Microsoft Office.
• Ability to handle bookings, telephone calls, guest inquiries, and basic administrative tasks.
• Well-groomed with a professional appearance and positive attitude.
• Able to work flexible shifts, including weekends and public holidays.
• Ability to work effectively both independently and as part of a team.
• Basic knowledge of health club, fitness, or wellness operations is an advantage.