Employee Relations & HR Operations Specialist

Ajman University; United Arab Emirates; On-site; AED 60,000 - 82,000; Full time

Job summary

Ajman University is seeking a Coordinator, HR Operations to support daily HR functions within the Human Resources Department in the UAE. You will assist with employee relations, ensure timely HR transactions, and help maintain accurate records while serving as a contact for employee inquiries.

The role includes payroll data entry, benefits processing, attendance tracking, and supporting engagement activities. Prior HR ops experience is preferred in higher education environments.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 2–3 years of relevant experience in HR operations or employee services.
• Experience in a higher education or similar institutional environment is preferred.

Responsibilities

• Act as the first point of contact for general HR inquiries, providing accurate information and directing employees to appropriate resources.
• Support the implementation of employee relations processes by helping document concerns, routing issues for resolution, and tracking outcomes.
• Maintain records of employee requests and elevate complex matters to senior HR staff as needed.
• Assist in the collection, verification, and entry of payroll data and non-recurring transactions (e.g., bonuses, allowances).
• Ensure accurate tracking of attendance, leaves, and time-off data, and update related systems accordingly.
• Maintain and update employee records in HR databases and filing systems in accordance with policy.
• Coordinate the submission and follow-up of employee service requests, such as extended leaves, salary advances, and benefits claims.
• Provide administrative support for the health insurance process, including tracking issues and coordinating with the insurance provider.
• Assist in the planning and execution of employee engagement activities and well-being programs.
• Coordinate offboarding logistics, including issuing standard documentation and assisting with exit interviews.
• Generate standard HR reports and summaries for internal use and elevate insights to management when required.
• Help prepare communication materials such as HR announcements, email notices, and updates to the HR portal.
• Support the implementation of updated HR processes and help ensure compliance with relevant procedures.
• Assist in gathering documentation or data for policy benchmarking, audits, or vendor reviews.
• Perform other administrative duties as assigned by the Manager, HR Operations.

Skills

Strong communication

UAE labor law knowledge

HR systems familiarity

Microsoft Excel

Organizational skills

Confidentiality

Team collaboration

Education

Bachelor’s degree in Human Resources, Business Administration, or a related field

Tools

SAP

Oracle

Microsoft Excel

Job description

Ajman University is seeking a Coordinator, HR Operations to support daily HR functions within the Human Resources Department in the UAE. You will assist with employee relations, ensure timely HR transactions, and help maintain accurate records while serving as a contact for employee inquiries.

The role includes payroll data entry, benefits processing, attendance tracking, and supporting engagement activities. Prior HR ops experience is preferred in higher education environments.