UAE National - Receptionist

FashionUnited; Dubai; On-site; AED 67,000 - 134,000; Full time

Job summary

FashionUnited in Dubai is seeking a professional Receptionist to be the first point of contact for visitors and callers, ensuring a polished front-desk image and smooth operations. You will greet guests, manage meetings, coordinate with the Aftersales division, and support administrative tasks while maintaining confidentiality and a high standard of English communication.

The role emphasizes strong organizational skills, professional demeanor, and the ability to multitask in a busy environment,

Qualifications

• Excellent verbal and written communication in English.
• Strong customer service orientation and professional demeanor.
• Proficient in MS Office applications (Outlook, Word, Excel).
• Ability to multitask in a busy front-desk environment.
• Diploma or Bachelor's in Business Administration or related field preferred.
• 1-3 years of experience in front-desk, customer service, or administrative role.

Responsibilities

• Meetings and visitor coordination: ensure meetings scheduled effectively.
• Front desk operations: greet visitors and callers professionally; keep reception area organized.
• Customer service excellence: obtain feedback and resolve issues promptly and courteously.
• Communication management: direct calls and inquiries; relay messages promptly.
• Administrative support: complete reports, correspondence, and documentation on time.
• Record and data maintenance: keep logs and internal records accurate and confidential.
• Support to Aftersales operations: coordinate between reception and Aftersales for smooth workflow.

Skills

English communication

Customer service

MS Office

Multitasking

Education

Business Administration degree (BBA/BA) or similar

Tools

Outlook

Word

Excel

Job description

The Receptionist is the first point of contact for visitors and callers, ensuring smooth communication and efficient front-desk operations. This role is critical in maintaining the company's professional image through excellent customer service and organizational skills. The Receptionist supports day-to-day administrative activities, coordinates with internal teams, and contributes to a seamless interaction between the customers and the Aftersales division, facilitating a positive customer experience.

Overview Of The Role

• The Receptionist is the first point of contact for visitors and callers, ensuring smooth communication and efficient front-desk operations. This role is critical in maintaining the company's professional image through excellent customer service and organizational skills. The Receptionist supports day-to-day administrative activities, coordinates with internal teams, and contributes to a seamless interaction between the customers and the Aftersales division, facilitating a positive customer experience.

What You Will Do

Meeting and Visitor Coordination

• Ensure meetings are scheduled effectively.
• Assist visitors with access, seating, and refreshments without delays.

Front Desk Operations

• Greet visitors and callers professionally.
• Maintain a neat and organized reception area.

Customer Service Excellence

• Obtain positive feedback from visitors and staff.
• Resolve issues promptly and courteously.

Communication Management

• Direct calls and inquiries accurately and efficiently.
• Relay messages in a timely manner.

Administrative Support

• Complete required reports, correspondence, and documentation accurately and submit them on time.

Record and Data Maintenance

• Keep visitor logs, contact lists, and internal records accurate, up-to-date, and confidential.

Support to Aftersales Operations

• Coordinate between reception and the Aftersales team to contribute to smooth workflow and customer satisfaction.

Required Skills To Be Successful

• Excellent verbal and written communication skills in English.
• Strong customer service orientation and professional demeanor.
• Proficient in MS Office applications (Outlook, Word, Excel).
• Ability to multitask and manage a busy front-desk environment.

What Qualifies You For The Role

• Diploma or Bachelor's degree in Business Administration or a related field (preferred).
• 1-3 years of experience in a front-desk, customer service, or administrative role, ideally within an automotive or service-oriented environment.
• Excellent verbal and written communication skills in English. Proficiency in Arabic is an advantage.
• Proficient in MS Office applications (Outlook, Word, Excel) with strong organizational and time-management skills.