EMEA Customer Operations Coordinator – Orders & Data

Clarks group; Dubai; On-site; AED 100,000 - 145,000; Full time

Benefits offered by this job

Flexible working options

Career development opportunities

Comprehensive benefits package

Collaborative culture

Job summary

Clarks is seeking a Customer Operations Coordinator in Dubai to support end-to-end order management, data accuracy and stakeholder collaboration across sales, finance and logistics. The role focuses on delivering a seamless customer experience and ensuring timely, accurate information flows.

You will manage order visibility, reporting and process improvements, while maintaining master data and operational records, contributing to commercial performance and service levels.

Qualifications

• Experience in customer operations, sales operations, wholesale operations, supply chain or customer service.
• Strong understanding of end-to-end operational processes and customer fulfilment.
• Experience producing, maintaining and analysing operational reports.
• Excellent organisational and prioritisation skills with the ability to manage multiple activities.
• Strong attention to detail and data accuracy.
• Effective stakeholder management and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong problem-solving capability with a proactive and solution-oriented approach.

Responsibilities

• Support end-to-end customer operations processes to provide a consistent and effective customer experience.
• Coordinate order book management activities, ensuring customer orders are processed accurately and efficiently.
• Monitor and report on order status, fulfilment performance, and key operational metrics.
• Support delivery against customer and business service level expectations.
• Assist with customer transaction readiness activities, ensuring all customer requirements are maintained and up to date.
• Produce, maintain and distribute regular operational reports to support business decision-making.
• Coordinate and maintain customer master data, commercial information, contracts, trading terms, and operational records.
• Support forecasting and planning activities through accurate data management and reporting.
• Ensure data accuracy and integrity across relevant systems and reporting platforms.
• Provide analysis and insights to support operational and commercial performance.
• Build and maintain effective working relationships with internal teams and external customer contacts.
• Support communications with customers and stakeholders in a professional, timely and brand-aligned manner.
• Act as a key point of coordination between sales, finance, supply chain, customer service, logistics and other business functions.
• Support issue resolution by investigating operational challenges and driving timely solutions.
• Support the implementation and continuous improvement of operational processes and ways of working.
• Assist with the maintenance and development of operational systems, EDI connections, technologies and reporting tools.
• Participate in cross-functional projects aimed at improving efficiency, customer experience and commercial performance.
• Identify opportunities to simplify processes, improve data quality and enhance operational effectiveness.
• Support operational transactions and activities such as returns, recalls, credits, customer onboarding and fulfilment processes as required.
• Coordinate documentation, data assets and customer requirements to ensure customers are ready to trade.
• Ensure compliance with internal policies, procedures and customer requirements.

Skills

Customer operations experience

End-to-end processes

Reports & data analysis

Organisational skills

Data accuracy

Stakeholder management

Communication skills

Problem solving

Tools

Excel

ERP SAP

MS Office

Job description

Clarks is seeking a Customer Operations Coordinator in Dubai to support end-to-end order management, data accuracy and stakeholder collaboration across sales, finance and logistics. The role focuses on delivering a seamless customer experience and ensuring timely, accurate information flows.

You will manage order visibility, reporting and process improvements, while maintaining master data and operational records, contributing to commercial performance and service levels.