Elite Universal Banker: Service & Growth Lead

Commercial Bank of Dubai; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

Commercial Bank of Dubai in Dubai seeks a Universal Banker to deliver end-to-end branch-based customer service and sales, handling inquiries, onboarding and requests while growing a portfolio including Priority Segment through deepening relationships.

You will drive asset and liability sales, cross-sell products, manage walk-in clients, maintain accurate documentation, and ensure service quality within SLAs, collaborating with RMs to optimize customer outcomes.

Qualifications

• Graduate or diploma in business/finance/banking is preferred.
• Min 2 years in branch banking with service and sales experience and target achievement.

Responsibilities

• Act as the first point of contact to understand customer requirements and guide walk-in customers to appropriate service and encourage use of digital channels where applicable.
• Drive end-to-end sales of asset and liability products by acquiring new-to-bank customers and cross-selling to existing customers.
• Own a defined Priority Segment customer portfolio to deliver retention, engagement and revenue growth through periodic reviews and proactive outreach.

Skills

Customer service

Sales targets

Relationship management

Banking operations

Education

Graduate degree

Diploma in business/finance/banking

Job description

Commercial Bank of Dubai in Dubai seeks a Universal Banker to deliver end-to-end branch-based customer service and sales, handling inquiries, onboarding and requests while growing a portfolio including Priority Segment through deepening relationships.

You will drive asset and liability sales, cross-sell products, manage walk-in clients, maintain accurate documentation, and ensure service quality within SLAs, collaborating with RMs to optimize customer outcomes.