Elite Hospitality Trainer for 4-5-Star Service

Farnek Services LLC; United Arab Emirates; On-site; AED 80,000 - 120,000; Full time

Job summary

Farnek Services LLC is seeking an experienced Hospitality Trainer to design and deliver hospitality and guest-service training programmes for Facilities Management and soft-services employees.

The successful candidate will apply their supervisory background in a four- or five-star hotel in the UAE to implement premium hospitality, housekeeping and guest-service standards across client sites.

Qualifications

• Minimum four years of supervisory experience in a four- or five-star UAE hotel or similar environment.
• Strong knowledge of international hospitality, housekeeping and guest-service standards.
• Proven experience supervising, coaching and motivating frontline hospitality or housekeeping staff.
• Excellent grooming, professional presentation and interpersonal skills.

Responsibilities

• Deliver training on guest-service standards, grooming, etiquette, professional conduct, housekeeping best practices and front-of-house behaviour.
• Develop and regularly update training modules based on four- and five-star hotel service standards.
• Adapt hotel service practices to Facilities Management and soft-services environments.
• Conduct induction, refresher and upskilling training for housekeeping, guest-service and hospitality-aligned FM employees.
• Provide practical demonstrations and on-site coaching to frontline employees and supervisors.
• Train and coach employees at hotels, shopping malls, airports, VIP facilities and other hospitality-sensitive locations.
• Assess service-delivery standards through floor walks, observations and mystery-shopper evaluations.
• Prepare training materials, presentations, checklists, evaluation forms and reports.

Skills

Hospitality training

Coaching

Presentation

Grooming standards

Guest service

Training delivery

Education

Diploma or Bachelor's in Hospitality Management

Job description

Farnek Services LLC is seeking an experienced Hospitality Trainer to design and deliver hospitality and guest-service training programmes for Facilities Management and soft-services employees.

The successful candidate will apply their supervisory background in a four- or five-star hotel in the UAE to implement premium hospitality, housekeeping and guest-service standards across client sites.