Hospitality Trainer

Farnek Services LLC; United Arab Emirates; On-site; AED 80,000 - 120,000; Full time

Job summary

Farnek Services LLC is seeking an experienced Hospitality Trainer to design and deliver hospitality and guest-service training programmes for Facilities Management and soft-services employees.

The successful candidate will apply their supervisory background in a four- or five-star hotel in the UAE to implement premium hospitality, housekeeping and guest-service standards across client sites.

Qualifications

• Minimum four years of supervisory experience in a four- or five-star UAE hotel or similar environment.
• Strong knowledge of international hospitality, housekeeping and guest-service standards.
• Proven experience supervising, coaching and motivating frontline hospitality or housekeeping staff.
• Excellent grooming, professional presentation and interpersonal skills.

Responsibilities

• Deliver training on guest-service standards, grooming, etiquette, professional conduct, housekeeping best practices and front-of-house behaviour.
• Develop and regularly update training modules based on four- and five-star hotel service standards.
• Adapt hotel service practices to Facilities Management and soft-services environments.
• Conduct induction, refresher and upskilling training for housekeeping, guest-service and hospitality-aligned FM employees.
• Provide practical demonstrations and on-site coaching to frontline employees and supervisors.
• Train and coach employees at hotels, shopping malls, airports, VIP facilities and other hospitality-sensitive locations.
• Assess service-delivery standards through floor walks, observations and mystery-shopper evaluations.
• Prepare training materials, presentations, checklists, evaluation forms and reports.

Skills

Hospitality training

Coaching

Presentation

Grooming standards

Guest service

Training delivery

Education

Diploma or Bachelor's in Hospitality Management

Job description

Farnek Services LLC is seeking an experienced Hospitality Trainer to design and deliver hospitality and guest-service training programmes for Facilities Management and soft-services employees.

The successful candidate will use their supervisory experience in a four- or five-star hotel to implement premium hospitality, housekeeping and guest-service standards across client sites.

Key Responsibilities

• Deliver training on guest-service standards, grooming, etiquette, professional conduct, housekeeping best practices and front-of-house behaviour.
• Develop and regularly update training modules based on international four- and five-star hotel service standards.
• Adapt hotel service practices to Facilities Management and soft-services environments.
• Conduct induction, refresher and upskilling training for housekeeping, guest-service and hospitality-aligned FM employees.
• Provide practical demonstrations and on-site coaching to frontline employees and supervisors.
• Train and coach employees deployed at hotels, shopping malls, airports, VIP facilities and other hospitality-sensitive locations.
• Assess service-delivery standards through floor walks, observations and mystery-shopper-style evaluations.
• Conduct employee competency assessments and recommend corrective or additional training.
• Prepare training materials, presentations, checklists, evaluation forms and assessment reports.
• Maintain accurate training attendance, assessment and competency records.
• Prepare daily, weekly and monthly training reports.
• Monitor training compliance and ensure all mandatory programmes are completed.
• Collaborate with Operations teams to align training with client SLAs, service standards and operational requirements.
• Work closely with supervisors, Operations Managers, the Head of Soft Services, the Hospitality Director, HR and the Training Centre.
• Support employee recognition initiatives, including Employee of the Month programmes.
• Evaluate training effectiveness through employee performance, client feedback and service-quality results.

Mandatory Requirements

• Minimum four years of supervisory experience in a four- or five-star hotel in the UAE.
• Candidates must have worked in a recognised four- or five-star hotel environment.
• Strong knowledge of international hospitality, housekeeping and guest-service standards.
• Proven experience supervising, coaching and motivating frontline hospitality or housekeeping employees.
• Excellent grooming, professional presentation and interpersonal skills.
• Strong English communication and presentation abilities.
• Ability to conduct practical training and confidently address groups of employees.
• Strong attention to detail and commitment to premium service quality.
• Ability to assess employee performance and provide constructive feedback.
• Experience working with multicultural teams.

Qualifications

• Diploma or bachelor's degree in Hospitality Management, Hotel Management or a related field is preferred.
• Train-the-Trainer certification is an advantage.
• Previous training-delivery or coaching experience is preferred but not mandatory.
• UAE driving licence is preferred.
• Knowledge of Arabic, Hindi or Urdu is an advantage for workforce communication.

Key Skills

• Hospitality training and coaching
• Four- and five-star service standards
• Guest relations and customer service
• Grooming and professional etiquette
• Competency assessment
• Presentation and facilitation
• Performance monitoring
• Reporting and documentation
• Stakeholder coordination

Key Performance Indicators

• Completion of 100% of mandatory training requirements
• Completion of daily, weekly and monthly training reports
• Completion of employee competency assessments
• Improvement in post-training performance and service standards
• Positive feedback from trainees, Operations teams and clients