Elite District Manager

Arab Bank; United Arab Emirates; Vor Ort; AED 300.000 - 540.000; Vollzeit

Zusammenfassung

Arab Bank in the United Arab Emirates seeks a Senior Elite Banking Relationship Manager to drive acquisition, grow CASA and AUM, and strengthen relationships with high-value clients. You will lead a team of RMs/ARMs, set KPIs, review portfolios, and ensure strict regulatory compliance.

Fluency in English and Arabic is preferred. In this role you will promote a client-centric, performance-driven culture and deliver best-in-class banking services to an elite client base, with a focus on

Qualifikationen

• Bachelor's degree in Business Administration or related field from a recognized university.
• Minimum of 8 years of experience in banking relationship management.
• Strong leadership and coaching skills; excellent relationship management abilities.
• Proven people management experience; deep understanding of banking products and financial markets.

Aufgaben

• Drive acquisition and net growth of the Elite customer base.
• Grow the liabilities book with emphasis on CASA and balance sustainability.
• Expand assets under management.
• Lead, coach, and develop RMs and ARMs to achieve high performance.
• Set objectives and KPIs aligned with business priorities.
• Conduct regular performance and portfolio reviews.
• Ensure delivery of Elite Banking service standards.
• Ensure full compliance with KYC, AML, and regulatory requirements.

Kenntnisse

Leadership

Relationship management

People management

Banking products

Customer-centric mindset

English & Arabic communication

MS Office

Ausbildung

Bachelor's degree in Business Administration

Tools

MS Office

Banking systems

Jobbeschreibung

Accountabilities and Key Roles:

• Drive acquisition and net growth of the Elite customer base.
• Grow the liabilities book with a focus on CASA and balance sustainability.
• Expand assets under management.
• Increase average balance per customer and overall wallet share.
• Strengthen primary banking relationships with high-value clients.
• Ensure achievement of assigned financial and non-financial targets.
• Lead, coach, and develop RMs and ARMs to achieve high performance standards.
• Set clear objectives and KPIs aligned with business priorities.
• Conduct regular performance and portfolio reviews.
• Ensure clear role alignment between RMs and ARMs.
• Promote a client-centric, performance-driven culture.
• Identify training needs and support talent development.
• Ensure delivery of Elite Banking service standards.
• Drive proactive client engagement.
• Monitor customer satisfaction and address gaps.
• Oversee handling and resolution of customer complaints.
• Ensure full compliance with KYC, AML, and regulatory requirements.
• Maintain accurate and updated client documentation.
• Address audit findings and compliance issues promptly.
• Act as escalation point for operational and compliance matters.

Job Requirements:

Education:

• Bachelor's degree in Business Administration or a related field from a recognized university.

Experience:

• Minimum of 8 Years of experience in banking relationship management.

Competencies:

• Strong leadership and coaching skills.
• Excellent relationship management abilities.
• Proven people management experience.
• Strong understanding of banking products and financial markets.
• High customer-centric mindset.
• Strong communication skills in English and Arabic (where applicable).
• Proficiency in MS Office and banking systems.