Elite District Manager

Arab Bank; Dubai; On-site; AED 250,000 - 450,000; Full time

Job summary

Arab Bank in Dubai seeks an experienced Elite Banking Relationship Manager to lead and grow the Elite client segment. You will oversee RMs/ARMs, drive KYC/AML compliance, and ensure high-value client service and portfolio performance.

The role demands strong leadership, 8+ years in banking relationship management, and fluency in English and Arabic, with a client-centric approach to achieve ambitious targets and sustainable wallet share growth.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Minimum of 8 years of experience in banking relationship management.
• Strong leadership and coaching skills.
• Excellent relationship management abilities.
• Strong understanding of banking products and financial markets.
• High customer-centric mindset.
• Strong communication skills in English and Arabic.
• Proficiency in MS Office and banking systems.

Responsibilities

• Drive acquisition and net growth of the Elite customer base.
• Grow the liabilities book with focus on CASA and balance sustainability.
• Expand assets under management.
• Increase average balance per customer and overall wallet share.
• Strengthen primary banking relationships with high-value clients.
• Ensure achievement of assigned financial and non-financial targets.
• Lead, coach, and develop RMs and ARMs to achieve high performance standards.
• Set clear objectives and KPIs aligned with business priorities.
• Conduct regular performance and portfolio reviews.
• Ensure clear role alignment between RMs and ARMs.
• Promote a client-centric, performance-driven culture.
• Identify training needs and support talent development.
• Ensure delivery of Elite Banking service standards.
• Monitor customer satisfaction and address gaps.
• Oversee handling and resolution of customer complaints.
• Ensure full compliance with KYC, AML, and regulatory requirements.
• Maintain accurate and updated client documentation.
• Address audit findings and compliance issues promptly.
• Act as escalation point for operational and compliance matters.

Skills

Leadership

Relationship management

Communication

Education

Bachelor’s degree in Business Administration

Tools

MS Office

Banking systems

Job description

• Drive acquisition and net growth of the Elite customer base.
• Grow the liabilities book with a focus on CASA and balance sustainability.
• Expand assets under management.
• Increase average balance per customer and overall wallet share.
• Strengthen primary banking relationships with high-value clients.
• Ensure achievement of assigned financial and non-financial targets.
• Lead, coach, and develop RMs and ARMs to achieve high performance standards.
• Set clear objectives and KPIs aligned with business priorities.
• Conduct regular performance and portfolio reviews.
• Ensure clear role alignment between RMs and ARMs.
• Promote a client-centric, performance-driven culture.
• Identify training needs and support talent development.
• Ensure delivery of Elite Banking service standards.
• Monitor customer satisfaction and address gaps.
• Oversee handling and resolution of customer complaints.
• Ensure full compliance with KYC, AML, and regulatory requirements.
• Maintain accurate and updated client documentation.
• Address audit findings and compliance issues promptly.
• Act as escalation point for operational and compliance matters.

Job Requirements:

Education:

• Bachelor’s degree in Business Administration or a related field from a recognized university.

Experience:

• Minimum of 8 Years of experience in banking relationship management.
• Strong leadership and coaching skills.
• Excellent relationship management abilities.
• Strong understanding of banking products and financial markets.
• High customer-centric mindset.
• Strong communication skills in English and Arabic (where applicable).
• Proficiency in MS Office and banking systems.