EDI Supervisor

Remotedxb; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Remotedxb in Dubai is seeking an experienced Team Lead to manage EDI file integrations and support ANSI 834 testing and enrollment workflows within the health-insurance domain.

You will coach a team, balance workload, run daily scrums, handle escalations, and maintain documentation while collaborating with brokers and vendors to ensure timely, compliant data delivery.

Qualifications

• Experience with ANSI 834 file testing and implementation.
• Knowledge of health insurance products (medical, dental, vision).
• Ability to manage high-volume emails in a fast-paced environment.

Responsibilities

• Configure and test ANSI 834 files, gather carrier requirements, and provide ongoing support for file integrations and data reconciliation
• Manage integrated carrier files, payroll vendor APIs, and support renewal and open enrollment processes
• Oversee the shared EDI inbox, create and assign tickets, maintain project documentation, and manage select broker relationships
• Lead a team while maintaining an individual caseload, assisting with workload balancing, coaching, performance reviews, and team-building efforts
• Lead daily scrum meetings and serve as the first point of escalation for urgent issues

Skills

Leadership

Time management

Stakeholder communication

Team coaching

Escalation management

Education

High school diploma or equivalent

Bachelor’s degree in related field

Tools

Employee Navigator

Microsoft Office

Job description

Responsibilities

• Configure and test ANSI 834 files, gather carrier requirements, and provide ongoing support for file integrations and data reconciliation
• Manage integrated carrier files, payroll vendor APIs, and support renewal and open enrollment processes
• Oversee the shared EDI inbox, create and assign tickets, maintain project documentation, and manage select broker relationships
• Lead a team while maintaining an individual caseload, assisting with workload balancing, coaching, performance reviews, and team-building efforts
• Lead daily scrum meetings and serve as the first point of escalation for urgent issues

Requirements

• Experience with ANSI 834 file testing and implementation
• Strong knowledge of the health insurance industry and core products (medical, dental, vision)
• Experience with Employee Navigator or similar enrollment management systems
• Ability to manage high-volume emails and competing priorities in a fast-paced environment
• High school diploma or equivalent required

Preferred Qualifications

• Bachelor’s degree in business administration, marketing, or related field
• Prior Team Lead or Supervisor experience
• Strong project management and Microsoft Office skills