E‑Commerce Warehouse Team Lead – Outbound Ops (1-Year FTC)

Al Tayer Group; Dubai; On-site; AED 89,000 - 179,000; Full time

Job summary

Al Tayer Group’s luxury retail arm, Al Tayer Insignia, seeks a Team Leader – Warehouse Operations for a 1-year fixed-term contract in Dubai. This role focuses on troubleshooting pick/pack/dispatch issues and ensuring customer orders are fulfilled within SLAs.

Key duties include resolving inventory discrepancies, coordinating with the warehouse inventory team, and reporting issues in Salesforce. You’ll support VIP orders by reserving stock and drive team performance.

Qualifications

• 2–3 years relevant experience in e-commerce/outbound operations.
• Good knowledge of ecom outbound operations.
• Basic MS Office knowledge and written communication.
• Working knowledge in Warehouse Management System.

Responsibilities

• Manage and resolve the inventory discrepancies identified from customer orders.
• Liaise with warehouse inventory team to get resolution for inventory discrepancies.
• Report customer order related issues in Salesforce application for timely resolution and for future reference.
• Ensure order picking and packing flow in line with warehouse order handover SLA.
• Assist the Personal Shoppers in fulfilling VIP customer orders by reserving the stocks on request.
• Assist in BOL creation and communications related to Brick and Mortar transfers.
• Guide and motivate subordinates to enhance performance and produce quality work.
• Maintain HSE practices in the working environment in order to minimize the opportunity of damage of property and injury to self and colleagues.
• Implement excellent housekeeping standards within the area of operations.

Skills

Ecom outbound operations

MS Office

Written communication

Warehouse Management System

Tools

Salesforce

Job description

Al Tayer Group’s luxury retail arm, Al Tayer Insignia, seeks a Team Leader – Warehouse Operations for a 1-year fixed-term contract in Dubai. This role focuses on troubleshooting pick/pack/dispatch issues and ensuring customer orders are fulfilled within SLAs.

Key duties include resolving inventory discrepancies, coordinating with the warehouse inventory team, and reporting issues in Salesforce. You’ll support VIP orders by reserving stock and drive team performance.