Team Leader - Warehouse Operations

Al Tayer Group; Dubai; On-site; AED 89,000 - 179,000; Full time

Job summary

Al Tayer Group’s luxury retail arm, Al Tayer Insignia, seeks a Team Leader – Warehouse Operations for a 1-year fixed-term contract in Dubai. This role focuses on troubleshooting pick/pack/dispatch issues and ensuring customer orders are fulfilled within SLAs.

Key duties include resolving inventory discrepancies, coordinating with the warehouse inventory team, and reporting issues in Salesforce. You’ll support VIP orders by reserving stock and drive team performance.

Qualifications

• 2–3 years relevant experience in e-commerce/outbound operations.
• Good knowledge of ecom outbound operations.
• Basic MS Office knowledge and written communication.
• Working knowledge in Warehouse Management System.

Responsibilities

• Manage and resolve the inventory discrepancies identified from customer orders.
• Liaise with warehouse inventory team to get resolution for inventory discrepancies.
• Report customer order related issues in Salesforce application for timely resolution and for future reference.
• Ensure order picking and packing flow in line with warehouse order handover SLA.
• Assist the Personal Shoppers in fulfilling VIP customer orders by reserving the stocks on request.
• Assist in BOL creation and communications related to Brick and Mortar transfers.
• Guide and motivate subordinates to enhance performance and produce quality work.
• Maintain HSE practices in the working environment in order to minimize the opportunity of damage of property and injury to self and colleagues.
• Implement excellent housekeeping standards within the area of operations.

Skills

Ecom outbound operations

MS Office

Written communication

Warehouse Management System

Tools

Salesforce

Job description

Job Description:

Team Leader – Warehouse Operations | 1-Year Fixed-Term Contract

About Us

As a leader in luxury retail in the Middle East, Al Tayer Groups retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

Job Purpose

To support Warehouse Supervisor/Store Keeper in the Ecom Outbound operations, by managing the trouble shooting activities related to pick, pack and dispatch operations and to ensure customer order fulfilment within agreed SLA

Responsibilities

Functional Roles and Responsibilities

• Manage and resolve the inventory related discrepancies identified from the customer orders
• Liaise with warehouse inventory team to get resolution for inventory discrepancies
• Report customer order related issues in Sales Force application for timely resolution and for future reference
• Ensure order picking and packing flow in line with warehouse order handover SLA
• Assist the Personal Shoppers in fulfilling VIP customer orders by reserving the stocks on request
• Assist in BOL creation and communications related to Brick and Mortar transfers
• Guide and motivate subordinates to enhance performance and produce quality work
• Maintain HSE practices in the working environment in order to minimize the opportunity of damage of property and injury to self and colleagues. Ensure self and team conduct tasks in a safe manner in line with HSE processes defined by the company.
• Implement excellent housekeeping standards within the area of operations

Qualifications

Years of Experience

• 2-3 years relevant experience

Knowledge and Skills

• Good Knowledge in Ecom outbound operations gained through formal training or work experience
• Basic MS office knowledge and written communication
• Working knowledge in Warehouse management system

At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you’ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

Requirements: