Retail Sales Associate

Sidco Foods; Dubai; On-site; AED 50,000 - 73,000; Full time

Job summary

Sidco Foods in Dubai is seeking a proactive Retail & eCommerce Associate to deliver excellent customer service, manage daily store operations, handle billing, and fulfill online orders.

You will process sales with the POS, maintain accurate inventory, support promotions, and coordinate with the team to ensure smooth daily operations in a fast-paced retail environment. This role offers growth in a dynamic food retail setting with exposure to both in-store and online channels.

Qualifications

• 1–2 years of experience in retail, customer service, or store operations.
• Experience with POS systems, billing, and invoicing.
• Knowledge of inventory management and stock control.
• Familiarity with eCommerce order processing and fulfillment.
• Proficiency in Microsoft Office and retail management software.
• Strong organizational, multitasking, and problem-solving skills.

Responsibilities

• Welcome and assist customers in a professional and friendly manner.
• Understand customer needs and recommend suitable products.
• Deliver outstanding customer service to ensure a positive shopping experience.
• Assist customers throughout the purchasing process and resolve inquiries efficiently.
• Support sales initiatives and help achieve store sales targets.
• Billing & Store Operations: Process sales transactions accurately using the POS.
• Prepare invoices, receipts, and related sales documents.
• Handle cash and digital payments responsibly.
• Ensure billing procedures comply with company policies and financial controls.
• Process orders received through online sales channels.
• Pick, pack, invoice, and prepare orders for dispatch.
• Monitor order status to ensure timely delivery.
• Handle returns, exchanges, and customer inquiries related to online purchases.
• Inventory Management: Maintain accurate inventory records for both retail and online sales.
• Receive, inspect, and organize incoming stock.
• Conduct regular stock counts and inventory reconciliation.
• Monitor inventory levels and coordinate timely replenishment.
• Ensure products are displayed neatly and stock accuracy is maintained.
• General Store Operations: Maintain a clean, organized, and visually appealing store.
• Assist with promotional campaigns, product launches, and seasonal displays.
• Work closely with team members to ensure smooth daily operations.
• Perform additional duties as assigned by management.

Skills

Customer service

POS experience

Inventory management

Teamwork

Organization

Education

High school diploma

Tools

POS system

Microsoft Office

Retail software

Job description

We are looking for a proactive, customer-focused, and organized Retail & eCommerce Associate to join our team.

We are looking for a proactive, customer-focused, and organized Retail & eCommerce Associate to join our team. In this role, you will be responsible for providing excellent customer service, managing daily retail operations, handling billing, maintaining inventory accuracy, and fulfilling online orders.

If you enjoy working in a fast-paced retail environment and have a passion for customer service and store operations, we'd love to hear from you.

Key Responsibilities

• Welcome and assist customers in a professional and friendly manner.
• Understand customer needs and recommend suitable products.
• Deliver outstanding customer service to ensure a positive shopping experience.
• Assist customers throughout the purchasing process and resolve inquiries efficiently.
• Support sales initiatives and help achieve store sales targets.
• Billing & Store Operations
• Process sales transactions accurately using the Point of Sale (POS) system.
• Prepare invoices, receipts, and related sales documents.
• Handle cash and digital payments responsibly.
• Ensure billing procedures comply with company policies and financial controls.
• Process orders received through online sales channels.
• Pick, pack, invoice, and prepare orders for dispatch.
• Monitor order status to ensure timely delivery.
• Handle returns, exchanges, and customer inquiries related to online purchases.
• Inventory Management
• Maintain accurate inventory records for both retail and online sales.
• Receive, inspect, and organize incoming stock.
• Conduct regular stock counts and inventory reconciliation.
• Monitor inventory levels and coordinate timely replenishment.
• Ensure products are displayed neatly and stock accuracy is maintained.
• General Store Operations
• Maintain a clean, organized, and visually appealing store.
• Assist with promotional campaigns, product launches, and seasonal displays.
• Work closely with team members to ensure smooth daily operations.
• Perform additional duties as assigned by management.

Requirements

• 1–2 years of experience in retail, customer service, or store operations.
• Experience with POS systems, billing, and invoicing.
• Knowledge of inventory management and stock control.
• Familiarity with eCommerce order processing and fulfillment.
• Proficiency in Microsoft Office and retail management software.
• Strong organizational, multitasking, and problem-solving skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• High school diploma or equivalent (additional retail or business qualifications are an advantage).