E-commerce & Operations Assistant

Tawazun Arabia; Abu Dhabi; On-site; AED 45,000 - 73,000; Full time

Job summary

Tawazun Arabia is seeking a proactive E-commerce & Operations Assistant to support our online retail operations in Abu Dhabi.

You will manage the Shopify platform, upload product data, process orders, coordinate with suppliers, and assist with launches and campaigns.

Ideal candidates have hands-on e-commerce experience, proficiency in MS Office and Canva, strong communication, and the ability to work independently and in a team.

Qualifications

• Experience in e-commerce or online retail.
• Hands-on with Shopify or similar platforms.
• Strong understanding of social media and digital commerce operations.
• Proficiency in Microsoft Office; Canva experience is a plus.
• Excellent communication, organization, and time-management skills.
• Able to work independently and in a team.
• Attention to detail and problem-solving abilities.
• Experience in fashion, apparel, or retail is an advantage.

Responsibilities

• Assist in setup, maintenance, and management of Shopify.
• Upload and update product information (descriptions, pricing, sizes, colors, images).
• Process orders, monitor inventory, deliveries, returns, and exchanges.
• Respond to customer inquiries via email and social channels.
• Support social media accounts by scheduling content.
• Coordinate with suppliers, manufacturers, and logistics partners.
• Assist in planning product launches, promotions, and marketing.
• Prepare and maintain sales, inventory, and operational reports.
• Support daily operations and contribute to process improvements.

Skills

Shopify

E-commerce exp

Social media

MS Office

Canva

Communication

Organization

Tools

Shopify

Canva

MS Office

Job description

Job description

We are seeking a proactive and detail-oriented E-commerce & Operations Assistant to support our online retail operations. The successful candidate will assist in managing our e-commerce platform, customer communications, inventory coordination, and day-to-day operational activities to ensure a seamless customer experience.

• Assist in the setup, maintenance, and management of the Shopify e-commerce platform.
• Upload and update product information, including descriptions, pricing, sizes, colors, and images.
• Process and monitor customer orders, inventory levels, deliveries, returns, and exchanges.
• Respond to customer inquiries through approved communication channels, including email and social media platforms.
• Support the management of social media accounts by scheduling and publishing content.
• Coordinate with suppliers, manufacturers, and logistics partners to ensure timely order fulfillment.
• Assist in the planning and execution of product launches, promotional campaigns, and marketing initiatives.
• Prepare and maintain sales, inventory, and operational reports.
• Support daily business operations and contribute to process improvements where appropriate.

Skills

• Previous experience in e-commerce, online retail, or a related field.
• Hands-on experience with Shopify or similar e-commerce platforms.
• Good understanding of social media platforms and digital commerce operations.
• Proficiency in Microsoft Office applications; experience with Canva is an advantage.
• Strong communication, organization, and time-management skills.
• Ability to work effectively both independently and as part of a team.
• Strong attention to detail and problem-solving abilities.
• Experience in the fashion, apparel, or retail industry is an advantage.