E-commerce Customer Support Specialist — UAE, Growth & Benefits

Setinone

Abu Dhabi

On-site

AED 60,000 - 90,000

Full time

4 days ago

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Job summary

Setinone is seeking an experienced Customer Support Executive to manage inquiries, complaints, and after-sales support across website and other channels in the UAE. You will be the main contact for customers, handling orders, returns, deliveries, payments, and product information while coordinating with internal teams for quick resolutions.

The role requires 3+ years in e-commerce customer service, strong English communication, and familiarity with CRM tools.

Qualifications

Bachelor's degree or diploma in Business, Communications, or related field.
Minimum 3 years of experience in customer service within an e-commerce or online retail company in the UAE.
Strong communication skills in English; Arabic is an advantage.

Responsibilities

Handle customer inquiries, complaints, and requests via chat, email, phone and social media.
Provide information on orders, deliveries, returns, and refunds.
Coordinate with logistics, warehouse and operations teams to resolve issues.
Record and follow up on customer complaints and escalations.
Maintain high levels of customer satisfaction and service quality.
Monitor and respond to website chat and contact forms in real time.
Support order tracking and update customers on status.
Prepare daily and weekly service reports.
Suggest improvements based on customer feedback and recurring issues.
Maintain records in CRM or ticketing systems.