E-Commerce Support Specialist - Live Chat & CRM
Jackets capital
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Job summary
Jackets capital is seeking an experienced online customer service professional for a full-time role in Dubai and Pakistan. The position requires handling live chat, email, and phone support with strong English communication skills.
Familiarity with order management systems and CRM tools is preferred. The role focuses on delivering excellent customer experiences across ecommerce channels, resolving inquiries efficiently, and maintaining accurate order information within CRM platforms.
Qualifications
- Experience in online customer service or eCommerce support.
- Fluency in English (Arabic is a plus).
- Ability to handle live chat, email, and call-based support.
- Familiarity with order management systems and CRM tools.
Skills
Job description
Jackets capital is seeking an experienced online customer service professional for a full-time role in Dubai and Pakistan. The position requires handling live chat, email, and phone support with strong English communication skills.
Familiarity with order management systems and CRM tools is preferred. The role focuses on delivering excellent customer experiences across ecommerce channels, resolving inquiries efficiently, and maintaining accurate order information within CRM platforms.
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