E-Commerce Coordinator

AGC Gulf Group; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

AGC Gulf Group in Dubai seeks an experienced E-Commerce Coordinator to drive online sales across restaurant and supermarket platforms and quick‑commerce channels. You will manage listings, promotions, and platform performance while coordinating with restaurant, supermarket and delivery teams for timely fulfilment.

The role requires strong analytical, Excel, and communication skills, with experience across Talabat, Deliveroo, InstaShop, Careem, Noon Food, and related platforms.

Qualifications

• 1–3 years of experience in restaurant food delivery, supermarket e-commerce, or quick-commerce operations in the UAE.
• Hands-on experience managing platforms such as Talabat, Deliveroo, InstaShop, Careem, Noon Food, or similar applications.
• Knowledge of POS/order management systems such as Foodics, UrbanPiper, FineDine is advantageous.
• Strong Excel, analytical, communication, and coordination skills.

Responsibilities

• Manage online delivery and quick-commerce platforms including Talabat, Deliveroo, Keeta, Noon Food, Smiles, InstaShop, Careem, and similar platforms.
• Handle product listings, menu updates, pricing changes, promotions, and stock availability.
• Monitor daily orders and coordinate with restaurant, supermarket, and delivery teams to ensure timely fulfilment.
• Manage integrations and operations related to Foodics, UrbanPiper, FineDine, and other POS/order management systems.
• Plan and execute promotional campaigns to improve platform visibility, customer acquisition, and sales performance.
• Monitor platform ratings, customer feedback, cancellations, refunds, and operational issues.
• Coordinate with platform account managers to identify growth opportunities.
• Prepare daily, weekly, and monthly sales reports with key performance indicators (KPIs).

Skills

Analytical ability

Communication

Coordination

Multitasking

Promotions

Tools

Foodics

UrbanPiper

FineDine

Job description

Job Summary

AGC Gulf Group is looking for an experienced E-Commerce Coordinator to manage and enhance its restaurant and supermarket operations across online food delivery, grocery, and quick-commerce platforms in Dubai. This role is ideal for candidates who have hands‑on experience managing digital ordering platforms and driving online sales growth.

The successful candidate will be responsible for managing online marketplace operations, updating menus and product listings, coordinating order fulfilment, monitoring platform performance, and supporting promotional activities. The role requires strong analytical skills, attention to detail, and the ability to manage multiple platforms in a fast‑paced environment.

Key Responsibilities

• Manage online delivery and quick-commerce platforms including Talabat, Deliveroo, Keeta, Noon Food, Smiles, InstaShop, Careem, and similar platforms.
• Handle product listings, menu updates, pricing changes, promotions, and stock availability.
• Monitor daily orders and coordinate with restaurant, supermarket, and delivery teams to ensure timely fulfilment.
• Manage integrations and operations related to Foodics, UrbanPiper, FineDine, and other POS/order management systems.
• Plan and execute promotional campaigns to improve platform visibility, customer acquisition, and sales performance.
• Monitor platform ratings, customer feedback, cancellations, refunds, and operational issues.
• Coordinate with platform account managers to identify growth opportunities.
• Prepare daily, weekly, and monthly sales reports with key performance indicators (KPIs).

Requirements

• 1–3 years of experience in restaurant food delivery, supermarket e-commerce, or quick-commerce operations in the UAE.
• Hands‑on experience managing platforms such as Talabat, Deliveroo, InstaShop, Careem, Noon Food, or similar applications.
• Knowledge of Foodics, UrbanPiper, FineDine, or other POS and order management systems is an advantage.
• Strong Excel, analytical, communication, and coordination skills.
• Ability to manage multiple platforms and work effectively in a fast‑paced environment.
• Experience with online promotions, pricing management, and sales growth initiatives is preferred.

Strong knowledge of:

• Online food delivery and quick-commerce platforms
• E-commerce operations, promotions, and pricing management
• POS systems, order management tools, and sales reporting