E‑Commerce Catalog & CX Programs Lead

Amazon; Dubai; On-site; AED 230,000 - 320,000; Full time

Job summary

Q-Express Documents Transport in Dubai is seeking a metrics-driven Program Manager to improve catalog quality and customer experience on Amazon Now. You will lead data-driven projects to ensure accurate product listings, faster search, and reliable operational flows.

Join a fast-growing e-commerce environment where you collaborate with cross-functional teams to optimize processes, build dashboards, and influence strategic decisions based on data insights.

Qualifications

• 2+ years of program or project management experience.
• Knowledge of SQL and Advanced Excel (Array and Statistical formulas).
• Experience using data to influence business decisions.
• Experience in creating process improvements with automation and analysis.

Responsibilities

• Ensure product listing is accurate for new and existing products.
• Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies.
• Collaborate with vendors to set up efficient processes and SOPs.
• Work with various internal teams to help drive tools and process improvements that affect catalog management workflows.
• Drive appropriate data oriented analysis, adoption of solutions and process improvement projects to achieve operational and business goals.
• Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations.
• Proactively identify issues and opportunities in catalog/CX of listed products and respond accordingly.
• Analyzing and sharing relevant metrics and best practices from the executed initiatives across the organization. Build relevant dashboard and publish reports to ensure business is moving in right direction.
• Contribute in Business Review with customer experience and data backed decisions.

Skills

SQL

Advanced Excel

Data analysis

Automation

Tools

Tableau

PowerBI

SAS

Job description

Q-Express Documents Transport in Dubai is seeking a metrics-driven Program Manager to improve catalog quality and customer experience on Amazon Now. You will lead data-driven projects to ensure accurate product listings, faster search, and reliable operational flows.

Join a fast-growing e-commerce environment where you collaborate with cross-functional teams to optimize processes, build dashboards, and influence strategic decisions based on data insights.