E-Commerce Administrator

Pet's Delight - Arab Land Trading; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A pet care company in Dubai seeks an experienced E-commerce Platform Manager to oversee online operations across multiple channels. The role requires advanced proficiency in Excel, hands-on experience with Magento or WordPress, and a strong background in digital operations. Responsibilities include managing inventory, tracking performance metrics, and ensuring seamless customer journeys. The ideal candidate will have at least 2 years of relevant experience and excellent communication skills.

Qualifications

• Advanced proficiency in Microsoft Excel, including VLOOKUP, INDEX-MATCH.
• Hands-on experience with Magento and/or WordPress.
• Minimum 2 years of experience in e-commerce platform management.

Responsibilities

• Oversee online activities ensuring seamless customer journeys.
• Monitor inventory levels and coordinate with procurement.
• Track website analytics and generate regular reports.

Skills

Microsoft Excel advanced proficiency

HTML and CSS proficiency

Magento and/or WordPress experience

Understanding of digital merchandising

Strong analytical skills

Effective communication

Education

Bachelor’s degree in Marketing, E-commerce, Business, IT, or related field

Tools

Google Analytics

Google Sheets

Microsoft Office Suite

Job description

Responsibilities

• Platform Management & Operations: Oversee all online activities across our retail, wholesale, and mobile applications, ensuring seamless customer journeys and efficient platform performance.
• Platform Management & Operations: Manage day-to-day functionality of the websites, ensuring all listings, promotions, and categories are updated and functional.
• Inventory & Product Data Management: Monitor inventory levels and coordinate with procurement and operations to ensure accurate stock availability.
• Inventory & Product Data Management: Support product onboarding and categorization across platforms using the CMS, including creating, updating, and maintaining product listings.
• Website & App Maintenance: Coordinate with IT and design teams to maintain and enhance website/app performance, functionality, and security.
• Website & App Maintenance: Monitor load times, bugs, errors, and user feedback to ensure optimal performance and user experience.
• Sales & Traffic Reporting: Track website analytics, conversion rates, and other key performance indicators using tools like Google Analytics and platform dashboards.
• Sales & Traffic Reporting: Generate regular reports and present actionable insights to improve sales and traffic.
• Sales & Traffic Reporting: Build and maintain structured tracking documents using advanced Excel formulas, pivot tables, dashboards, and charts.
• Customer Experience & Order Coordination: Support customer service with order management, cancellations, payment confirmations, and customer account updates.
• Customer Experience & Order Coordination: Troubleshoot order or platform issues in collaboration with Customer Care and Operations teams.
• Store Communication: Maintain clear communication with store staff and sales managers to relay online order statuses, customer concerns, or policy updates.
• Technology & Loyalty Program Support: Assist in the implementation and testing of new technologies, systems, and updates with the web development team.
• Technology & Loyalty Program Support: Manage customer loyalty program features, including setting rules, troubleshooting issues, and assisting customers when needed.
• Compliance & Data Accuracy: Ensure e-commerce operations comply with legal, brand, and data handling standards.
• Compliance & Data Accuracy: Conduct regular audits of content, prices, and product metadata to maintain clean and accurate listings.
• Industry Trends & Competitor Benchmarking: Stay updated on e-commerce trends, customer expectations, and competitor strategies.
• Industry Trends & Competitor Benchmarking: Attend webinars, courses, or workshops to enhance knowledge in e-commerce tools, platforms, and customer experience strategies.

Requirements

• Advanced proficiency in Microsoft Excel, including VLOOKUP, INDEX-MATCH, conditional formatting, pivot tables, charts, and dashboard creation.
• Proficiency in HTML and CSS for minor website edits and content formatting.
• Hands-on experience with Magento and/or WordPress CMS platforms is essential.
• Familiarity with Next.js framework is a plus.
• Ability to work closely with web developers and relay implementation needs effectively.
• Understanding of digital merchandising, SEO fundamentals, and Google tools (Analytics, Merchant Centre, Search Console).
• Skilled in using the Microsoft Office Suite and collaborative tools like Google Sheets and Docs.
• Qualifications & Experience: Bachelor’s degree in Marketing, E-commerce, Business, IT, or a related field (preferred).
• Minimum 2 years of experience in e-commerce platform management or digital operations.
• Strong analytical, reporting, and organizational abilities.
• Advanced Excel skills are mandatory—the candidate should be able to create automated reports and track performance with minimal supervision.
• Effective communicator with the ability to work independently and cross-functionally.

About the company

At Pet's Delight we pride ourselves on offering friendly service, the best in pet nutrition and the widest range of pet accessories at affordable prices. As pet owners and animal lovers ourselves, we have the welfare of our furred and feathered friends in mind when selecting products for our stores.