Duty Manager & Guest Experience Leader

Tanqeeb; Abu Dhabi; On-site; AED 150,000 - 210,000; Full time

Job summary

The Ritz-Carlton in Abu Dhabi is seeking a Property Manager on Duty to oversee all property operations and ensure the highest levels of hospitality and service. You will represent property management in resolving guest and property situations and guide staff across departments to maintain exceptional guest experiences.

As a leader, you will reinforce the Gold Standards, train associates, review performance data, and drive continuous improvement in service delivery across the property.

Qualifications

• High school diploma or GED with 4 years of guest services/front desk/housekeeping experience.
• Alternatively, an associate degree with 2 years of related guest services experience.

Responsibilities

• Oversee property operations to ensure top hospitality and service.
• Lead staff, ensuring policy compliance and safety across departments.
• Communicate variations to norms and resolve guest issues promptly.
• Uphold Ritz-Carlton Gold Standards and credo in daily operations.

Skills

Guest services

Front desk

Hospitality

Education

High school diploma or GED

2-year degree in Hotel & Restaurant Management/Hospitality/Business Administration

Job description

The Ritz-Carlton in Abu Dhabi is seeking a Property Manager on Duty to oversee all property operations and ensure the highest levels of hospitality and service. You will represent property management in resolving guest and property situations and guide staff across departments to maintain exceptional guest experiences.

As a leader, you will reinforce the Gold Standards, train associates, review performance data, and drive continuous improvement in service delivery across the property.