Guest Experience Expert — Luxury Front Desk

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

The Ritz-Carlton Abu Dhabi, United Arab Emirates, seeks a Guest Experience Expert to deliver memorable service throughout the guest journey. You will process requests, guide guests, and share highlights of the local area while upholding the Gold Standards of The Ritz-Carlton.

Applicants should have a high school diploma or GED and a hospitality mindset. This non-management, full-time role is based at our Abu Dhabi property, where professional appearance and discretion are essential.

Qualifications

• High school diploma or GED required.
• Guest services or hospitality exposure preferred.
• Ability to handle guest requests with discretion and professionalism.

Responsibilities

• Assist guests with check-in/check-out and service requests.
• Coordinate with departments to fulfill guest needs and reports.
• Provide local area recommendations and ensure standards are met.
• Maintain professional appearance and protect brand assets.

Skills

Hospitality experience

Customer service

Communication skills

Problem solving

Education

High school diploma or GED

Job description

The Ritz-Carlton Abu Dhabi, United Arab Emirates, seeks a Guest Experience Expert to deliver memorable service throughout the guest journey. You will process requests, guide guests, and share highlights of the local area while upholding the Gold Standards of The Ritz-Carlton.

Applicants should have a high school diploma or GED and a hospitality mindset. This non-management, full-time role is based at our Abu Dhabi property, where professional appearance and discretion are essential.