Guest Relations Manager - On-Duty Hospitality Leader

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 180,000 - 260,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi is seeking a Guest Relations Manager - Hotel Operations to lead guest services on property.

As Manager on Duty, you will oversee service delivery, manage guest questions in the lobby, and ensure timely resolution of issues while upholding Ritz-Carlton standards. Ideal candidates will have 2–4 years of related experience depending on education, a strong background in guest relations, and a commitment to exceptional hospitality.

Qualifications

• High school diploma or GED with 4 years of guest services experience.
• Alternatively, a 2-year degree in Hotel/Restaurant Management or Hospitality.
• Experience in front desk, concierge, or related hotel operations preferred.

Responsibilities

• Provide management presence across the property as Manager on Duty.
• Direct guest flow in the lobby and respond to service concerns.
• Collaborate with all departments to support operations and objectives.
• Maintain the guest response tracking system and report daily.
• Lead continuous service improvement and uphold policies.
• Protect guest satisfaction and associate welfare.

Skills

Guest services

Customer service

Interpersonal skills

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management or Hospitality

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi is seeking a Guest Relations Manager - Hotel Operations to lead guest services on property.

As Manager on Duty, you will oversee service delivery, manage guest questions in the lobby, and ensure timely resolution of issues while upholding Ritz-Carlton standards. Ideal candidates will have 2–4 years of related experience depending on education, a strong background in guest relations, and a commitment to exceptional hospitality.