Duty Manager

Tourism Investment Assets - Sole Proprietorship L.L.C; United Arab Emirates; On-site; AED 70,000 - 110,000; Full time

Job summary

Minor International is seeking a Front Office Supervisor for Desert Islands Resort & Spa by Anantara in the UAE. The role requires leading front office teams, maintaining service standards and guest satisfaction, and leveraging OPERA Cloud system knowledge.

Ideal candidates hold a hospitality-focused degree, Middle East hotel experience (4-5 star), and fluency in English; Arabic is a plus. The position is full-time and on-site in the United Arab Emirates.

Qualifications

• Degree in Hospitality Management or similar.
• Work experience in Middle East in 4-5 star hotels.
• Supervisory Front Office experience.
• Excellent command of English (oral and written).
• Arabic language will be an advantage.
• Knowledge of OPERA Cloud system.

Responsibilities

• Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
• Have complete knowledge of the hotel product, including rooms, rates, facilities, F&B outlets, spa and promotions.
• Oversee the service and attitude with which guest service is delivered, meeting Minor Hotels' standards.
• Take personal responsibility for ensuring guest satisfaction issues are resolved and followed up.
• Be proactive and innovative, suggesting alternatives to meet guest needs.
• Develop a close working relationship with all hotel departments.
• Conduct daily shift briefings and pass information to team members.

Skills

English proficiency

Front Office supervisory experience

Education

Degree in Hospitality Management or similar

Tools

OPERA Cloud system

Job description

Job Location

Desert Islands Resort & Spa by Anantara Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Responsibilities

• Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotel properties.
• Oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotel experience.
• Develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings/meeting’s and pass on all information to team-members.

Qualifications

• Degree in Hospitality Management or similar.
• Work experience in Middle East in a 4-5 star hotels.
• Work experience in supervisory roles in Front Office.
• Excellent command of English language (both Oral and Written).
• Arabic language will be an advantage.
• Knowledge of the OPERA Cloud system.
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
• Must be able to work well under pressure in a fast paced and constantly changing environment.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.

Explore more at: Minor Hotels Career Minor Food Career Minor Lifestyle Career Minor & MINT Shared Service Career