Dubai Virtual Relationship Manager – Priority Direct

ADIB Group; Dubai; Sur place; AED 180 000 - 300 000; Plein temps

Résumé du poste

ADIB Group in Dubai is seeking a Relationship Manager- Priority Direct to manage and service a large retail banking portfolio through digital and telecommunication channels. You will act as the single point of contact for customers, driving upgrades and investment referrals while maintaining high service standards.

The role requires proficiency in English and Arabic, strong knowledge of banking products, and the ability to meet KPIs and sales targets within a regulated banking environment.

Qualifications

• Bachelor's degree in business, finance, or a related field.
• Minimum 24 years of experience in retail banking, customer service, or relationship management, preferably in virtual or call-center environments.
• Strong knowledge of banking products, customer segmentation, and digital channels.
• Excellent communication and interpersonal skills (Arabic and English preferred).
• Proven ability to work with targets and KPIs in a structured environment.
• Proficiency in CRM tools, Microsoft Office, and digital banking platforms.

Responsabilités

• Manage an assigned portfolio up to 1000 customers via face-to-face, phone, email and digital banking channels.
• Provide personalized service by understanding each customer's profile, banking habits and financial needs.
• Ensure timely handling of customer inquiries, service requests and complaints with professionalism and efficiency.
• Build long-term customer trust and satisfaction through proactive engagement and consistent service quality.
• Identify opportunities to upgrade customers from Gold to Diamond based on relationship value and eligibility; generate referrals for investment and takaful.

Connaissances

CRM tools

Digital banking platforms

Arabic & English

Banking product knowledge

Relationship management

Cross-selling

Formation

Bachelor's degree in business, finance or related field

Outils

CRM systems

Description du poste

ADIB Group in Dubai is seeking a Relationship Manager- Priority Direct to manage and service a large retail banking portfolio through digital and telecommunication channels. You will act as the single point of contact for customers, driving upgrades and investment referrals while maintaining high service standards.

The role requires proficiency in English and Arabic, strong knowledge of banking products, and the ability to meet KPIs and sales targets within a regulated banking environment.