Dubai Retail Sales Associate - Customer Experience Pro

Apparel Group; Abu Dhabi; On-site; AED 33,000 - 60,000; Full time

Job summary

Forever New in Dubai is seeking a Sales Associate to support its retail operations, delivering excellent customer service and helping achieve store sales targets. The role includes assisting customers with product selection, promoting the loyalty program, and maintaining brand standards on the sales floor.

The Sales Associate will operate the POS system, manage merchandise presentation, and assist with daily store operations according to company policies.

Qualifications

• Customer service and retail sales excellence within a fashion environment.
• Strong product knowledge and ability to explain features and benefits.
• Comfort with upselling and driving brand loyalty programs.
• Proactive in maintaining store presentation and brand standards.

Responsibilities

• Welcome customers and understand their needs to recommend suitable products.
• Provide a professional and friendly shopping experience throughout the customer journey.
• Convert potential customers into buyers through effective product presentation and selling techniques.
• Promote the Club Apparel Loyalty Program to encourage customer retention and repeat purchases.
• Follow the GUEST selling approach: Greet, Understand, Explain, Sell, and Thank.
• Maintain knowledge of Forever New and related brands to support cross-selling.
• Work toward achieving individual and store sales targets.
• Maintain professional grooming and adhere to SOPs.

Skills

Customer service

Retail sales

Product knowledge

Suggestive selling

Communication

POS handling

Stock management

Loss prevention

Teamwork

Professional grooming

Tools

POS system

Job description

Forever New in Dubai is seeking a Sales Associate to support its retail operations, delivering excellent customer service and helping achieve store sales targets. The role includes assisting customers with product selection, promoting the loyalty program, and maintaining brand standards on the sales floor.

The Sales Associate will operate the POS system, manage merchandise presentation, and assist with daily store operations according to company policies.