Dubai Outlet Supervisor - Lead & Elevate Guest Experiences

NH Collection Hotels & Resorts; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

NH Collection Dubai The Palm is seeking an Outlet Supervisor to support the daily operations of the outlet and lead the team to deliver consistently high standards of service. The role focuses on guest satisfaction, upselling, and adherence to SOPs while coordinating with Kitchen and other departments.

Ideal candidates will have hospitality credentials, prior F&B supervisory experience, and strong communication skills in English.

Qualifications

• Diploma or degree in Hospitality Management preferred.
• Experience in Food & Beverage operations, preferably in a hotel or upscale setting.
• Previous supervisory or team-leading experience preferred.

Responsibilities

• Supervise daily outlet operations and ensure smooth and efficient service.
• Lead, motivate, and support team members to deliver exceptional guest experiences.
• Ensure service standards, SOPs, and F&B procedures are followed consistently.
• Conduct shift briefings and ensure proper communication and handover between shifts.
• Monitor service quality and ensure the outlet is prepared and maintained at all times.
• Engage with guests, anticipate needs, and handle feedback professionally.
• Support Outlet Manager in achieving revenue targets and controlling costs.
• Encourage upselling and ensure knowledge of menus and promotions.
• Monitor stock levels, requisitions, and proper handling of F&B products.
• Ensure accurate billing, cash handling, and POS procedures.
• Assist with team scheduling, training, coaching, and development.
• Ensure compliance with food safety, hygiene, and hotel standards.
• Coordinate with Kitchen, Stewarding, and other departments for seamless operations.
• Assist with opening/closing procedures and required reports.
• Perform other duties as assigned by Outlet Manager or F&B Management.

Skills

Leadership

Communication

Interpersonal skills

Guest service

English proficiency

POS knowledge

Problem solving

Hospitality experience

Education

Diploma/degree in Hospitality Management

Tools

POS systems

Job description

NH Collection Dubai The Palm is seeking an Outlet Supervisor to support the daily operations of the outlet and lead the team to deliver consistently high standards of service. The role focuses on guest satisfaction, upselling, and adherence to SOPs while coordinating with Kitchen and other departments.

Ideal candidates will have hospitality credentials, prior F&B supervisory experience, and strong communication skills in English.