Outlet Supervisor - Maiora

Minor Hotels; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Minor Hotels is seeking an Outlet Supervisor for NH Collection Dubai The Palm to oversee daily outlet operations and lead the F&B team. You will ensure service standards, handle guest feedback, and manage shift communications to maintain top guest satisfaction.

Ideal candidates have supervisory experience in upscale hotel environments, strong leadership and English proficiency, and familiarity with POS systems. This full-time, on-site role requires flexibility for shifts including weekends.

Qualifications

• Diploma or degree in Hospitality Management, Food & Beverage, or a related field.
• Previous supervisory or team-leading experience is preferred.
• Strong leadership, communication, and interpersonal skills.
• Good command of written and spoken English; additional languages are an advantage.
• Knowledge of POS systems is preferred.

Responsibilities

• Supervise daily outlet operations and ensure smooth and efficient service.
• Lead, motivate, and support team members to deliver exceptional guest experiences.
• Ensure service standards, SOPs, and F&B procedures are consistently followed.
• Conduct shift briefings and ensure proper communication between shifts.
• Monitor service quality and ensure the outlet is prepared and maintained at all times.
• Engage with guests, anticipate needs, and handle feedback professionally.
• Assist with team scheduling, training, coaching, and development.

Skills

Leadership

Communication

Interpersonal skills

Guest service

English proficiency

Education

Diploma or degree in Hospitality Management or F&B

Tools

POS systems

Job description

Job Description:

Job Location

NH Collection Dubai The Palm

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.

We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

We are looking for a passionate and service-oriented Outlet Supervisor to join our Food & Beverage team at NH Collection Dubai The Palm.

As an Outlet Supervisor, you will be responsible for supporting the smooth day-to-day operation of the outlet, supervising the team, and ensuring consistently high standards of service and guest satisfaction.

Key Responsibilities

• Supervise daily outlet operations and ensure smooth and efficient service.
• Lead, motivate, and support team members to deliver exceptional guest experiences.
• Ensure service standards, SOPs, and Food & Beverage procedures are consistently followed.
• Conduct shift briefings and ensure proper communication and handover between shifts.
• Monitor service quality and ensure the outlet is properly prepared and maintained at all times.
• Engage with guests, anticipate their needs, and handle feedback or complaints professionally.
• Support the Outlet Manager in achieving revenue targets and controlling operational costs.
• Encourage upselling and ensure team members have strong knowledge of menus, promotions, and products.
• Monitor stock levels, requisitions, and proper handling of Food & Beverage products.
• Ensure accurate billing, cash handling, and POS procedures.
• Assist with team scheduling, training, coaching, and development.
• Ensure compliance with food safety, hygiene, health and safety, and hotel standards.
• Coordinate effectively with Kitchen, Stewarding, and other departments to ensure seamless operations.
• Assist with opening and closing procedures and complete required operational reports.
• Perform any other duties assigned by the Outlet Manager or Food & Beverage Management.

Qualifications

• Diploma or degree in Hospitality Management, Food & Beverage, or a related field is preferred.
• Previous experience in Food & Beverage operations, preferably within a hotel or upscale restaurant environment.
• Previous supervisory or team-leading experience is preferred.
• Strong leadership, communication, and interpersonal skills.
• Excellent guest-service and problem-solving abilities.
• Good knowledge of Food & Beverage service standards and operations.
• Good command of written and spoken English; additional languages are an advantage.
• Knowledge of POS systems is preferred.
• Ability to work effectively in a fast-paced environment.
• Flexible to work shifts, weekends, and public holidays.

If you are passionate about hospitality, enjoy leading a team, and take pride in delivering memorable guest experiences, we would love to hear from you.

Join NH Collection Dubai The Palm and Feel the Extraordinary.